Thank you for the additional information! Can you view the races here on the races page?
As you have purchased the races for use on D&D Beyond and not Wayfinder's Guide to Eberron, you would not have access to the Compendium listing, but you do have access to the direct listing for those races, and the ability to use them on your character sheets.
As you purchased the Races bundle you should have access to viewing all of the subraces when you go to that races page. From that Races page above, when you click on Shifter do you get directed to the Shifter race entry? You should see the subraces on that page as well, Beasthide, Longtooth, Swiftstride, and Wildhunt following the general race description and traits.
I have moved this thread from Bugs & Support to Mobile Beta Bugs & Support.
You should be able to access the Races through the Listings section of the app. When in the app, open the hamburger menu on the left, and select "Races". In there you should be able to go to the Eberron races you have purchased.
If this is not working, I would recommend going to the "My Account" section of the same hamburger menu, and tapping your forum icon that shows there to make a "Customer Support" option appear. Then choose "Download Latest Manifest". Once that has downloaded and you have restarted the app, you can try to access Races again through the Races listing.
Thank you ChapterGrim, I would recommend opening a ticket with support, including the steps you have taken above, your device, and OS. They will be best able to assist with your purchased content beyond the steps here.
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I bought the Eberron Races, and for Warforged I got all the subclasses, but for the Shifter I don't seem to have them?
Hello ChapterGrim,
Can you confirm that you have turned the "Eberron Content" slider on the character settings page to on, for the Shifter character.
Yes
I can choose the sub-races, but I can't seem to view them in Sources or the App...
Thank you for the additional information! Can you view the races here on the races page?
As you have purchased the races for use on D&D Beyond and not Wayfinder's Guide to Eberron, you would not have access to the Compendium listing, but you do have access to the direct listing for those races, and the ability to use them on your character sheets.
I do have access to them on the "Races" page which you linked! Would that imply that to do so I'd need to buy the sub-races?
As you purchased the Races bundle you should have access to viewing all of the subraces when you go to that races page. From that Races page above, when you click on Shifter do you get directed to the Shifter race entry? You should see the subraces on that page as well, Beasthide, Longtooth, Swiftstride, and Wildhunt following the general race description and traits.
Yes, I do. Just not on the App...
I have moved this thread from Bugs & Support to Mobile Beta Bugs & Support.
You should be able to access the Races through the Listings section of the app. When in the app, open the hamburger menu on the left, and select "Races". In there you should be able to go to the Eberron races you have purchased.
If this is not working, I would recommend going to the "My Account" section of the same hamburger menu, and tapping your forum icon that shows there to make a "Customer Support" option appear. Then choose "Download Latest Manifest". Once that has downloaded and you have restarted the app, you can try to access Races again through the Races listing.
Let me know if you are unable to do this.
No, it still leaps to the Marketplace...
Thank you ChapterGrim, I would recommend opening a ticket with support, including the steps you have taken above, your device, and OS. They will be best able to assist with your purchased content beyond the steps here.