While trying to buy a Master subscription I was told I needed to cancel my Hero sub to do so. When I tried to cancel my Hero sub, it told me I was unable to by a yellow bar across the top of the screen. The error seems to have a typo in it where it ends with 2 periods instead of one. More importantly, I've been trying to delete my subscription for several days now and continuously get this error message.
I then tried to go to the support section for help, only to discover another typo in the relevant section that I thought you might want to know about! I believe it is supposed to say 'How' instead of 'Ho'.
As you have discovered, if you have a query or issue about billing or purchases, please head over to the D&D Beyond support site. The support team will be able to assist you with this matter.
Hello!
While trying to buy a Master subscription I was told I needed to cancel my Hero sub to do so. When I tried to cancel my Hero sub, it told me I was unable to by a yellow bar across the top of the screen. The error seems to have a typo in it where it ends with 2 periods instead of one. More importantly, I've been trying to delete my subscription for several days now and continuously get this error message.
I then tried to go to the support section for help, only to discover another typo in the relevant section that I thought you might want to know about! I believe it is supposed to say 'How' instead of 'Ho'.
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D&D Beyond FoundersThank you for the feedback.
As you have discovered, if you have a query or issue about billing or purchases, please head over to the D&D Beyond support site. The support team will be able to assist you with this matter.
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