This is a new player, so I think I had him switch 'homebrew' off when he created his character so that there weren't any non-standard items available to him.
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I have content sharing enabled, but when I attempt to manage my player's inventory, the custom magic item does not show up.
I know I have done this successfully in the past. What am I missing?
You need to ensure their character sheet has homebrew enabled from the preferences and also the homebrew item is in your collection
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Yep, that did it, thanks!
This is a new player, so I think I had him switch 'homebrew' off when he created his character so that there weren't any non-standard items available to him.