which support site do i go to receive the pre-order bonuses if purchased via the "Outside the US" store??
The pre-order bonuses:
Dragons of D&D digital art book
D&D Beyond Gold Digital Dice set*
50th anniversary Gold Dragon digital mini
12 character frames, 5 backdrops, and 5 sets of digital dice for your character sheet*
i ask since there seems to be two supports systems (tickets only show on the one they are made on) and im unsure which to approach due to this or if i can contact either??
The first three should have been sent by email as a redemption code. You should have received it in early September if you ordered before then, or within two weeks for orders after.
The frames, backdrops, and remaining dice should be granted to your account automatically. If you just ordered in the last few days, then again, I’d give it a week or two.
If it’s already been a couple weeks since you placed your order, I’d recommend contacting DDB’s customer support. http://dndbeyond.link/SubmitTicket
which support site do i go to receive the pre-order bonuses if purchased via the "Outside the US" store??
The pre-order bonuses:
i ask since there seems to be two supports systems (tickets only show on the one they are made on)
and im unsure which to approach due to this or if i can contact either??
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ModeratorThe first three should have been sent by email as a redemption code. You should have received it in early September if you ordered before then, or within two weeks for orders after.
The frames, backdrops, and remaining dice should be granted to your account automatically. If you just ordered in the last few days, then again, I’d give it a week or two.
If it’s already been a couple weeks since you placed your order, I’d recommend contacting DDB’s customer support.
http://dndbeyond.link/SubmitTicket
Need help with D&D Beyond? Come ask in the official D&D server on Discord: https://discord.gg/qWzGhwBjYr