I purchased the 2024 Player’s Handbook and pre-ordered Eberron: Forge of the Artificer (digital only on both). I charged for both, but I can’t access the content in any capacity. It’s as if I never bought them. The books aren’t showing up in my Entitlements or my Order Transactions.
I’ve already submitted a support ticket, but in the meantime, I’d appreciate any suggestions on what I can do to resolve this issue.
I purchased the 2024 Player’s Handbook and pre-ordered Eberron: Forge of the Artificer (digital only on both). I charged for both, but I can’t access the content in any capacity. It’s as if I never bought them. The books aren’t showing up in my Entitlements or my Order Transactions.
I’ve already submitted a support ticket, but in the meantime, I’d appreciate any suggestions on what I can do to resolve this issue.
The latter is a pre-order. It's not out yet
With the former...did you sync your entitlements?
DM, player & homebrewer(Current homebrew project is an unofficial conversion of SBURB/SGRUB from Homestuck into DND 5e)
Once made Maxwell's Silver Hammer come down upon Strahd's head to make sure he was dead.
Always study & sharpen philosophical razors. They save a lot of trouble.
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ModeratorJust to confirm, you’re saying it doesn’t show up here in your order history?
https://marketplace.dndbeyond.com/account/orders?refine=dateRange=3|years
How long ago did you buy it? Was it purchased on the website or in the app?
Was it perhaps made as a gift purchase?
https://www.dndbeyond.com/account/my-gifts
Could it have been purchased on another account?
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