I have an old DnD Beyond account that I had linked to my email and wizards. I had some source material on that account. I tried to relog in, and it ended up creating a new account. I was going through the customer service process to get that old material back, but it literally took almost two weeks to just verify the existence of that old account and my ownership of it.
I apparently have to delete my current account in order to recover the old account despite them both being linked by the same email. I already have material on the new account, because I figured DnD Beyond could retroactively just move material over, yet I am being told to delete my new account without any confirmation of what happens to the material on the new account or promise of credit applied. I am also in a campaign in my new account. How is there not a way to either credit my new account for my old account/unlock that content while deleting the old account? Additionally, the customer service rep just stopped responding once saying that they cannot delete the old account.
D&D Beyond doesn't have its own login, it uses third-party accounts. It is therefore not about your email, it is about which 3rd party account you use for login. You can link multiple such accounts to your D&D Beyond account. If you login in with a 3rd party account not linked to your D&D Beyond you instead create a new D&D Beyond account.
Log into the original D&D Beyond using the original 3rd party account you first used to create it. For example if you first created it using a Google account, then login using that same Google account.
Once logged in go to your Account page and link the 3rd party accounts you have. These can be: Wizards, Google, Discord, Twitch, and Apple.
Now you can use any of those 3rd party accounts to login safely.
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TL;DR : This is user error, not D&D Beyond error. Delete extra account you made and login into original using proper service.
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Click ✨ HERE ✨ For My Youtube Videos featuring Guides, Tips & Tricks for using D&D Beyond. Need help with Homebrew? Check out ✨ thisFAQ/Guide thread ✨ by IamSposta.
DDB does have a bug where sometimes it makes a second account for a given login. However, if you had it linked to both a wizards account and an email (presumably google), you can probably still get in to the old account with the other one.
Unfortunately, customer service is the only solution for that, and they're also the only possible solution for dealing with your purchases. And they are overloaded and slow. (And if you keep sending requests, the system pushes you to the end of the queue.)
The issue of being in a campaign on the new account can be worked around by unassigning your character in that campaign, and claiming it with the other account. (Unless you're the gm, then it's messier.)
The solution they gave me involved deleting the other accounts, but they said they could not do anything about the purchased content despite it being all digital. So I either lose content on the old one or everything on the new one. I don't understand how they cannot just unlock the content on my new account when deleting the old account.
While this is surely a user error, it also seems like something that customer service SHOULD be able to help with, in a sane world. I get why they WON'T, though. Especially since the OP is clearly able to prove ownership of both accounts, a merger of their contents into one account should absolutely be possible. There isn't a technical reason as to why this isn't possible, other than that D&DBeyond doesn't want to provide that service.
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I have an old DnD Beyond account that I had linked to my email and wizards. I had some source material on that account. I tried to relog in, and it ended up creating a new account. I was going through the customer service process to get that old material back, but it literally took almost two weeks to just verify the existence of that old account and my ownership of it.
I apparently have to delete my current account in order to recover the old account despite them both being linked by the same email. I already have material on the new account, because I figured DnD Beyond could retroactively just move material over, yet I am being told to delete my new account without any confirmation of what happens to the material on the new account or promise of credit applied. I am also in a campaign in my new account. How is there not a way to either credit my new account for my old account/unlock that content while deleting the old account? Additionally, the customer service rep just stopped responding once saying that they cannot delete the old account.
D&D Beyond doesn't have its own login, it uses third-party accounts. It is therefore not about your email, it is about which 3rd party account you use for login. You can link multiple such accounts to your D&D Beyond account. If you login in with a 3rd party account not linked to your D&D Beyond you instead create a new D&D Beyond account.
The resolution is:
Now you can use any of those 3rd party accounts to login safely.
--
TL;DR : This is user error, not D&D Beyond error. Delete extra account you made and login into original using proper service.
Click ✨ HERE ✨ For My Youtube Videos featuring Guides, Tips & Tricks for using D&D Beyond.
Need help with Homebrew? Check out ✨ this FAQ/Guide thread ✨ by IamSposta.
DDB does have a bug where sometimes it makes a second account for a given login. However, if you had it linked to both a wizards account and an email (presumably google), you can probably still get in to the old account with the other one.
Unfortunately, customer service is the only solution for that, and they're also the only possible solution for dealing with your purchases. And they are overloaded and slow. (And if you keep sending requests, the system pushes you to the end of the queue.)
The issue of being in a campaign on the new account can be worked around by unassigning your character in that campaign, and claiming it with the other account. (Unless you're the gm, then it's messier.)
The solution they gave me involved deleting the other accounts, but they said they could not do anything about the purchased content despite it being all digital. So I either lose content on the old one or everything on the new one. I don't understand how they cannot just unlock the content on my new account when deleting the old account.
If you have two accounts attached to the same external-site account, you might be able to separate them by:
Will this work? No idea. It depends on technical details that I cannot know.
But it's worth a try.
Meanwhile, you can still keep working on getting support to consolidate the two. (No idea if that will work, either.)
While this is surely a user error, it also seems like something that customer service SHOULD be able to help with, in a sane world. I get why they WON'T, though. Especially since the OP is clearly able to prove ownership of both accounts, a merger of their contents into one account should absolutely be possible. There isn't a technical reason as to why this isn't possible, other than that D&DBeyond doesn't want to provide that service.