Educator Program Approved May 12th but Content Missing (Incident 5093286) - Bugs & Support - D&D Beyond General - D&D Beyond Forums - D&D Beyond

Educator Program Approved May 12th but Content Missing (Incident 5093286)

#1 Sep 19, 2026
Green_Fox
Green_Fox

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- Join Date: 10/31/2018
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Hi everyone,

I am looking for a bit of help escalating a stalled support ticket regarding the D&D Educator/Library License program.

My application to use D&D Beyond for my classroom was officially approved on May 12th, but the complimentary license and digital content have not yet been activated on my account. I checked my Account Marketplace and License settings, and there is no "Comped Subscription" or educator tier active on my profile.

The original email said, "it may take 5-10 business days for the digital items to show up on the D&D Beyond account that you provided when submitting your request." - I patiently waited all summer.

A week ago, I replied to the original approval email asking for assistance and provided a screeenshot, but have had no response for a week. We are trying to start a campaign in the class I am teaching and I am eager to get this resolved so I can finally share the resources with my students.

Original Support Incident Number from the email: 5093286

Account Username: Green_Fox

Any help from a moderator or staff member to flag this incident for review would be incredibly appreciated.

Thank you so much for your time and for supporting educators!

Kim
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