Today, I had just noticed that my subscription to the Master Tier had not renewed automatically and was showing as "Past Due".
I thought that I was fixing the problem and making the payment but it turns out that I have signed up to another Master Tier subscription, so I now have two showing on my account as follows:
7v9wgb
D&D Beyond Master Monthly
$5.99
1
PastDue
6/24/2018
11/25/2018
and this one, which is now the active subscription:
bnqh82
D&D Beyond Master Monthly
$5.99
1
Active
11/29/2018
12/30/2018
How do I solve this problem? As I said, I thought that I was making the payment for the Past Due subscription but have seeming signed up for a new subscription. Since I have done this now and I obviously only need one subscription, I would like to cancel the one that says Past Due, since I now have an active subscription anyway (I would be willing to pay for those few days or whatever I have to do to cancel that Past Due one)
This has got me pretty confused. How do I fix this?
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(Stormknight):
moved from General to Support forum
Rollback Post to RevisionRollBack
A caffeinated nerd who has played TTRPGs or a number of years and is very much a fantasy adventure geek.
Thanks Stormkight, should have thought of that and thanks for putting this in the correct place. Don't know how I didn't see where to put it in the first place.
Rollback Post to RevisionRollBack
A caffeinated nerd who has played TTRPGs or a number of years and is very much a fantasy adventure geek.
Eepa, I just noticed that on a mobile.device, the copy pastes I did turn into the matrix. Anyway, this issue is all fixed now thanks to @Stormknight and the support staff.
You're all my precious - don't know what I'd do without you.
Rollback Post to RevisionRollBack
A caffeinated nerd who has played TTRPGs or a number of years and is very much a fantasy adventure geek.
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Hi Guys,
Today, I had just noticed that my subscription to the Master Tier had not renewed automatically and was showing as "Past Due".
I thought that I was fixing the problem and making the payment but it turns out that I have signed up to another Master Tier subscription, so I now have two showing on my account as follows:
and this one, which is now the active subscription:
How do I solve this problem? As I said, I thought that I was making the payment for the Past Due subscription but have seeming signed up for a new subscription. Since I have done this now and I obviously only need one subscription, I would like to cancel the one that says Past Due, since I now have an active subscription anyway (I would be willing to pay for those few days or whatever I have to do to cancel that Past Due one)
This has got me pretty confused. How do I fix this?
A caffeinated nerd who has played TTRPGs or a number of years and is very much a fantasy adventure geek.
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D&D Beyond FoundersPlease submit a ticket to the support team - they'll be able to clear this up for you. :)
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Thanks Stormkight, should have thought of that and thanks for putting this in the correct place. Don't know how I didn't see where to put it in the first place.
A caffeinated nerd who has played TTRPGs or a number of years and is very much a fantasy adventure geek.
Eepa, I just noticed that on a mobile.device, the copy pastes I did turn into the matrix. Anyway, this issue is all fixed now thanks to @Stormknight and the support staff.
You're all my precious - don't know what I'd do without you.
A caffeinated nerd who has played TTRPGs or a number of years and is very much a fantasy adventure geek.