[SOLVED - Original post left with solution for archive should someone else have the issuie.]
Hello,
I am part way through a campagin and had a Vedalken Artificer (UA) - however I was having some issues as I lost some spells and content. It appeared that the character sheet was flipping between UA and Eberron Artificer. My DM advised to just remake the character using only the offical content now that it had been released.
I am in the process of doing that but the Ravnica characters (and other brought races) are not showing up for me to select and the Artificer content is no longer showing either.
Troubleshoot (Because I searched the issuie first)
I can confirm that I own both the Ravnica and Eberron content. (It was previously allowing me to select but no longer - so it is not that I do not own the content.)
I can confirm that I have the "Magic: The Gathering Content" and "Eberron Content" selected. I have tried turning on and off again etc.
I can confirm that my old Vedalken Character has the "Vedalken Race" but if I change race this race is greyed out and no other Ravnica races are showing.
This is not content that I have just brought; I have owned it for a while. So I am not waiting for it to "activate" on my account. (As I have already used the races previously.)
I am at a loss as to what is causing this problem .
SOULTION:
Just minutes after posting this a friend on Discord reconmended looking at the accoutna and the "entitlement" section of my content. Pressing the "refresh entitlements" button has fixed the issue.
[SOLVED - Original post left with solution for archive should someone else have the issuie.]
Hello,
I am part way through a campagin and had a Vedalken Artificer (UA) - however I was having some issues as I lost some spells and content. It appeared that the character sheet was flipping between UA and Eberron Artificer. My DM advised to just remake the character using only the offical content now that it had been released.
I am in the process of doing that but the Ravnica characters (and other brought races) are not showing up for me to select and the Artificer content is no longer showing either.
Troubleshoot (Because I searched the issuie first)
I can confirm that I own both the Ravnica and Eberron content. (It was previously allowing me to select but no longer - so it is not that I do not own the content.)
I can confirm that I have the "Magic: The Gathering Content" and "Eberron Content" selected. I have tried turning on and off again etc.
I can confirm that my old Vedalken Character has the "Vedalken Race" but if I change race this race is greyed out and no other Ravnica races are showing.
This is not content that I have just brought; I have owned it for a while. So I am not waiting for it to "activate" on my account. (As I have already used the races previously.)
I am at a loss as to what is causing this problem .
SOULTION:
Just minutes after posting this a friend on Discord reconmended looking at the accoutna and the "entitlement" section of my content. Pressing the "refresh entitlements" button has fixed the issue.