So I own the book but I for some reason can't add items from it. I tried the Chest of Preservation and the propeller Helm but neither will show up in the item search on the character sheet. However I can see them on the general item search.
Your entitlements data is in sync! You should have nothing to worry about, but contact our Support Team if you're having problems accessing your purchased content.
So I own the book but I for some reason can't add items from it. I tried the Chest of Preservation and the propeller Helm but neither will show up in the item search on the character sheet. However I can see them on the general item search.
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ModeratorThe first thing to check is that your Account Entitlements are sync'd at https://www.dndbeyond.com/account/marketplace
// I am Arenlor
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Moderator for D&D Beyond's YouTube, Twitch, and Discord.
Your entitlements data is in sync! You should have nothing to worry about, but contact our Support Team if you're having problems accessing your purchased content.
Yes
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ModeratorOkay, and to be sure, this account is the one which purchased it, it's not getting it through content sharing in another campaign?
// I am Arenlor
Developers should read This Changelog
Moderator for D&D Beyond's YouTube, Twitch, and Discord.
Yes I got the legendary bundle last November.
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ModeratorI think you'll need to talk to customer service then. They will want to know what version of the Legendary Bundle you have, which should be shown here: https://www.dndbeyond.com/account/marketplace under your current product licenses. You can open a ticket at https://dndbeyond.zendesk.com/hc/en-us/requests/new?ticket_form_id=602788
// I am Arenlor
Developers should read This Changelog
Moderator for D&D Beyond's YouTube, Twitch, and Discord.
Thank you