I got a flyer with the Essentialskit with 3 QR-codes on it.
Two of the codes have Keys associated with them. The key to unlock Dragon of Icespire Peak adventure worked fine.
The one to unlock 50% off on the Player's Handbook just says Invalid code, I've tried possible alternatives in the code due to the font being wonky but I really don't have any 1's or lower case L's in the code.
I've made a support case but I've gotten no answer.
I also just want to double-check beforehand: Are you entering that code as a coupon code on your Cart page after adding the PHB to your cart?
Edit: For clarification, the 50% off code is not a code to redeem on the Redeem Code marketplace page, but rather is a coupon code that you apply to your cart. If this is in fact the case, you should be able to add an update to your support ticket letting them know this is resolved. If the problem occurs when you try adding the coupon code to your cart, then it's a different issue, in which case help is on the way!
I got a flyer with the Essentialskit with 3 QR-codes on it.
Two of the codes have Keys associated with them. The key to unlock Dragon of Icespire Peak adventure worked fine.
The one to unlock 50% off on the Player's Handbook just says Invalid code, I've tried possible alternatives in the code due to the font being wonky but I
really don't have any 1's or lower case L's in the code.
I've made a support case but I've gotten no answer.
Are you able to provide the support ticket number? I can pass it along and hopefully shorten the wait.
Thanks that would be great!
It's (#1059517)
I also just want to double-check beforehand: Are you entering that code as a coupon code on your Cart page after adding the PHB to your cart?
Edit: For clarification, the 50% off code is not a code to redeem on the Redeem Code marketplace page, but rather is a coupon code that you apply to your cart. If this is in fact the case, you should be able to add an update to your support ticket letting them know this is resolved. If the problem occurs when you try adding the coupon code to your cart, then it's a different issue, in which case help is on the way!
Yeah, I followed the instructions on the flyer, add the PHB to the cart, then input Key during checkout
Just making sure! The ticket number has been passed along.