Hey, sorry but this seems like a common issue, but I purchased two items from the marketplace, a feat and a paladin oath. It's been a short while now, and neither option is showing up in my character builder.
If it's been more than 20 minutes or so and you're still not seeing the content in the builder, try checking your Account Marketplace page for whether your entitlements data is in sync; right at the top of the page you should see whether this is the case, and also will see a button to fix it if they are out of sync.
You can also check on that page whether the purchased content is under your current product licenses. If you don't see the item(s) you've purchased, but your payment method has been charged, check whether you haven't accidentally logged in to a separate account — this can happen if you use a log-in method that hasn't previously been linked to your account. Keep in mind that if someone's account was created prior to April 2019, it had to use Twitch (at least at some point).
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Hey, sorry but this seems like a common issue, but I purchased two items from the marketplace, a feat and a paladin oath. It's been a short while now, and neither option is showing up in my character builder.
Thanks in advance!
If it's been more than 20 minutes or so and you're still not seeing the content in the builder, try checking your Account Marketplace page for whether your entitlements data is in sync; right at the top of the page you should see whether this is the case, and also will see a button to fix it if they are out of sync.
You can also check on that page whether the purchased content is under your current product licenses. If you don't see the item(s) you've purchased, but your payment method has been charged, check whether you haven't accidentally logged in to a separate account — this can happen if you use a log-in method that hasn't previously been linked to your account. Keep in mind that if someone's account was created prior to April 2019, it had to use Twitch (at least at some point).