We created his character with the standard Tiefling, but then I created my own homebrew Tiefling race, and changed his race after his character sheet made to that race.
I can still edit and export his character sheet just fine.
I have resolved the problem, but I have a guess on how to replicate it still.
There probably was an issue with it selecting the same feat twice. During the initial creation of his character, we selected the War Caster feat instead of an ability score increase, then I added my homebrew class which included a feat, selected the War Caster feat, and then went back to the Ability Score Increase section in class leveling, and removed the feat and selected the ability score increase instead. My guess is, that even though I selected Ability Score Increase afterwards, it didn't clear out the War Caster selection, and had some internal conflict.
I noticed that when I was fixing this, I tried to clear out most of the information manually, changed races, selected the race again which allowed me to chose a feat, however War Caster was not in the selection (even though I should have removed the feat by changing race -- there seemed to be a bug where it's not removing feats correctly). I selected a different feat from the drop down, and then immediately checked the drop down again and saw that War Caster was there. After I reconfigured all of the information, I was able to view the character sheet. That was the most interesting thing of notice.
Another interesting thing of note that I did, which I'm not sure if it caused a bug or not, but the character had a Rapier equipped, but was not proficient with it. Then when I updated the race, I included proficiency with rapiers. Though I don't know if this caused an issue, I also made sure I deleted the rapier item, and gave it back to him after selecting the race again.
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I am getting the following error appear when I try and view a player's character sheet
https://www.dndbeyond.com/profile/Landeir/characters/2331322
Character Sheet Load Error
I have resolved the problem, but I have a guess on how to replicate it still.
There probably was an issue with it selecting the same feat twice. During the initial creation of his character, we selected the War Caster feat instead of an ability score increase, then I added my homebrew class which included a feat, selected the War Caster feat, and then went back to the Ability Score Increase section in class leveling, and removed the feat and selected the ability score increase instead. My guess is, that even though I selected Ability Score Increase afterwards, it didn't clear out the War Caster selection, and had some internal conflict.
I noticed that when I was fixing this, I tried to clear out most of the information manually, changed races, selected the race again which allowed me to chose a feat, however War Caster was not in the selection (even though I should have removed the feat by changing race -- there seemed to be a bug where it's not removing feats correctly). I selected a different feat from the drop down, and then immediately checked the drop down again and saw that War Caster was there. After I reconfigured all of the information, I was able to view the character sheet. That was the most interesting thing of notice.
Another interesting thing of note that I did, which I'm not sure if it caused a bug or not, but the character had a Rapier equipped, but was not proficient with it. Then when I updated the race, I included proficiency with rapiers. Though I don't know if this caused an issue, I also made sure I deleted the rapier item, and gave it back to him after selecting the race again.