I recently purchased the Sourcebook Bundle and made my first campaign to transfer my game to a digital format. Most of my players had no problem but one tried to make a fighter and couldn't complete his character. The only subclass choice available to him was champion, even though I had content sharing enabled. All other expected classes have the expected additional subclasses, but fighter seems to be locked to just the champion subclass.
I am the dungeon master for the campaign and even characters I personally made only have the champion subclass available. My player is the one who made this problem known to me. He created a fighter and could only choose champion or gunslinger with the critical role content enabled. I went in to check his sheet. I unselected fighter class and re-added it but still only the free options. I went to my own character I had made in the campaign and couldn't select anything in fighter other than the two free options. I made a completely new character outside of the campaign and could only select the two free fighter subclasses. All other classes have the expected subclasses available but for some reason the fighter is locked to the two free options.
I went through the faq and self help sections of the site and already tried turning off and back on the content sharing (which shouldn't effect my own ability to make characters outside of the campaign) and it did not work. I checked my sync status as well and it is up to date. I haven't been able to verify my players status but his status, again, shouldn't effect my own ability to create characters outside of the campaign.
I emailed support and their response was to try the solutions in the faq that I already tried. I emailed again and am waiting on a response but figured I would post here. I'm hoping the community will have some ideas I can try in the meantime. Let's see who can fix this issue first, us the community or the support team!
EDIT:::
Found another thread on here stating they are having the same issue as I am but their Warlock options are locked as well. Checked my characters again and sure enough, warlocks are locked to the one free option. Can also confirm the information suggested to check in their comments, sourcebook bundle is listed under Current Product Licenses.
I have submitted another ticket after trying more fixes that failed and noticing that I am also missing warlock and paladin options. If I go through my spell, feat, and item options am I going to discover even more missing content? To be honest, I'm half expecting to at this point. I didn't pay all the money I did to not have access to what I paid for.
If this gets resolved I will post a new comment here.
Just as a heads-up, submitting more tickets will move you to the back of the queue so if you find any more problems best to wait untill they get to you about the first ticket you submitted.
I just checked my character creator and it appears the issue was something on their end, as it is fixed. They had to escalate my ticket and I had to prove purchase as well as who I am. At the moment, my issue has been remedied.
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I have submitted another ticket after trying more fixes that failed and noticing that I am also missing warlock and paladin options. If I go through my spell, feat, and item options am I going to discover even more missing content? To be honest, I'm half expecting to at this point. I didn't pay all the money I did to not have access to what I paid for.
If this gets resolved I will post a new comment here.
Just as a heads-up, submitting more tickets will move you to the back of the queue so if you find any more problems best to wait untill they get to you about the first ticket you submitted.
Sorry, I misspoke. I meant I sent another email in the reply chain. They have escalated my issue to a more appropriate team.
I just checked my character creator and it appears the issue was something on their end, as it is fixed. They had to escalate my ticket and I had to prove purchase as well as who I am. At the moment, my issue has been remedied.