I found that for some reason my account was not tied to the google account that had my master level subscription. I had to unassociated my account with the google account it had attached and attached the correct one and I got back my subscription benefits.
Check your account associations and make sure the correct account you used to pay for the subscription is tied to your dnd beyond account.
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I have a hero sub and the app and website are both telling me I have to pick 6 characters that I want to use and the rest will be deactivated.
I found that for some reason my account was not tied to the google account that had my master level subscription. I had to unassociated my account with the google account it had attached and attached the correct one and I got back my subscription benefits.
Check your account associations and make sure the correct account you used to pay for the subscription is tied to your dnd beyond account.