If you buy the digital PHB, you don't get a product key, it just appears. (It may take a little while, especially if you used the app, because there are intermediaries involved.) If it's not showing up, contact support.
If you bought the physical PHB, it doesn't come with the digital version. If you're in the US, and buy the physical book through DDB, you could've added the digital one to your cart and got it for $10 more. (If you just bought it and want the bundle, you could try contacting support to see if they can help.)
In either case if you contact support, be aware that they're often pretty slow. (Probably understaffed.)
Rollback Post to RevisionRollBack
To post a comment, please login or register a new account.
Bought the players handbook was looking forward to reading it and never was sent a product key. Like what the heck guys come on.
If you buy the digital PHB, you don't get a product key, it just appears. (It may take a little while, especially if you used the app, because there are intermediaries involved.) If it's not showing up, contact support.
If you bought the physical PHB, it doesn't come with the digital version. If you're in the US, and buy the physical book through DDB, you could've added the digital one to your cart and got it for $10 more. (If you just bought it and want the bundle, you could try contacting support to see if they can help.)
In either case if you contact support, be aware that they're often pretty slow. (Probably understaffed.)