I purchased the new PHB at the GenCon event and received a card with a code for a $10 DND beyond offer for the digital version. Following the instructions for adding the digital book only to my cart, I get an error that the code isn't accepted when I go to check out. Is this a know issue? Do I need to wait for the actual release? I tried some variations of my code just in case a "1" was actually and "I" etc but no luck.
Did anyone get this resolved? I've been waiting on a response from customer service for over two weeks. I know it can take them a while to get to responses, so it may be normal.
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I purchased the new PHB at the GenCon event and received a card with a code for a $10 DND beyond offer for the digital version. Following the instructions for adding the digital book only to my cart, I get an error that the code isn't accepted when I go to check out. Is this a know issue? Do I need to wait for the actual release? I tried some variations of my code just in case a "1" was actually and "I" etc but no luck.
I've had a ticket open for 12 days on this. I used the code on the first day and after it went through I got an email saying they canceled the order.
Did anyone get this resolved? I've been waiting on a response from customer service for over two weeks. I know it can take them a while to get to responses, so it may be normal.