I was charged for the DMG 2024 today to my credit card - I see the successful transaction. Then 1 hour later my order is cancelled due to failure to process payment. I still see the successful charge on my card? What is going on? Am I getting the DMG 2024 physically book? I go into my digital library and it shows the DMG 2024 is “in your library” although not yet enabled to view until next week.

What is the status of my order?

I am having almost the same exact problem. Paid for digital physical bundle 6/20. Got both PHB’s, got digital DMG last week.

today, was charged almost 40 bucks while getting an email that said charge did not go through AND order was cancelled.

i am confident that this will get fixed, but worried about how long it will take and if I will get my physical book from my original purchase over 4 months ago. 

Same exact thing here, I still have access to digital book but email says my order ws cancelled and payment is still showing on card as pending.

Im having the same problem.  Not sure who to contact about this issue. 

I'm getting the same problem over here. Don't want to reorder it because then I wouldn't get the bundle discount

Same issue here. 

I've got the same issue. only it looks like I was charged twice for the DMG!

I also had the problem. Tracking still shows the DMG in route, and I can still view the digital DMG. I know the payment information is correct and up to date.

Of note, the original email telling me that my order was shipped came from orders@dndbeyond.com.

The two emails stating that payment failed and that my order was canceled came from test@dndbeyond.com.

I'm hoping this means that it was just some system glitch. 

I also already paid for the DMG through the bundle, and it was recently cancelled due to "payment failed" even though I already purchased the bundle.

Same issue. Add to that, I just got a SECOND email with the cancellation claim? And earlier today I got the same credit card update noting that the charge has been made, so....seriously, wtf is going on here? Am I getting my book or am I getting a refund? And what's happening to my digital access which I've had for a bit now? 

Same here, pre-order of the bundle, got the phb no problem, got tracking number yesterday then cancellation today and 2 pending transactions to my credit card for it...

But just checked the tracking and FedEx says they have the package?

Same situation for me. I hope it's just some backend processing issue that didn't have any real impact, and they'll get it all straightened out. I tried looking for a way to open a support ticket about this, but I can't find any appropriate place for that.

Check the original email sent, I have a tracking number from FedEx that still shows the package is on their way 

Yep same for me. =/

Bought the bundle months ago, and got the PHB without issue.   Last night got the email at 2:30am that order cannot be processed and my card was charged twice, but the FedEx package is still on the way.  

Already sent my ticket. 

Same issue as the phb except now the DMG. Never ordering directly from them again. 

I have a new theory; maybe the orders got processed a second time, hence the lack of a discount on the $40 charge, and they cancelled the accidental order, so we don't get double charged. That's what I'm hoping for at least, it would renew my faith in them a little bit.

Just weighing in that I also woke up this morning to two emails from about the same time saying that there was a problem with my payment and then that the order was cancelled. But I've now got two charges on my credit card pending. Still have access to the digital DMG. Hoping that this all gets taken care of, but just in case, where do you go on this website to open a support ticket?

https://dndbeyond-support.wizards.com/hc/en-us

Same thing here. Has to be a system glitch of some kind. 

Curious, does the pre order show up on anyone’s order history? It’s missing from mine…