Hello, I am posting here in an attempt to get some form of resolution. I followed the steps to receive the educator's kit and was approved for this back on October 21, 2024 and was told to cancel my person subscription to the Master Tier so I would not end up being charged for something that I was to get for free. I completely understand that I needed to wait for the physical items. That is not where my problem is. I do not have the access to the Master Tier Subscription I was promised and as of 12/24/2024 I have not been receiving any replies to my emails. 

On October 21, 2024 I was told in an email from a Customer Service Agent that I would receive the following within 5-10 business days. I do not have the subscription and all requests for information have been ignored.:

Our current Digital Educator Kit includes the following:
 
•    A 5 year D&D Beyond Master Tier Subscription
•    Player’s Handbook (2014)
•    Dungeon Master’s Guide (2014)
•    Monster Manual (2014)
•    Player’s Handbook (2024)
•    Dungeon Master’s Guide (2024)
•    Monster Manual (2024)
•    Lost Mine of Phandelver
•    Dragon of Icespire Peak
•    Dragons of Stormwreck Isle
•    Candlekeep Mysteries

Hi,

We at the Price City Library have the exact same problem; we signed up in October last year and heard back from them about our request for the kit being accepted on February 26th. We have been keeping an eye out but there has been no updates and no changes to our account. The plan for us is to wait until March 26th and email them for an update, but we have read multiple posts like this on various platforms, that suggest we both could end up waiting a year or two to receive the physical materials. 



Fingers crossed that that does not occur...

@Spamandtuna  Do you know if digital kits are only processed after physical kits or if they are separate issues?