I bought the forest one-shot through the dnd beyond app on my phone and my bank account even said the payment went through but i cant access the content online and in the dnd app it says i have to pay for it and when i click on it to pay again it says error i already own it.
You'll probably need to contact customer support then. I'd recommend including your receipt details from Apple/Google, plus the Support Information from the app (from the main screen, click your avatar in the top left, then select Support Information). http://dndbeyond.link/SubmitTicket
Ok thank you for all of your help I am new to everything here so its been a adventure but I am trying to start a campaign with friends and family, all first timers including me as a first time DM, so thank you for your assistance.
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I bought the forest one-shot through the dnd beyond app on my phone and my bank account even said the payment went through but i cant access the content online and in the dnd app it says i have to pay for it and when i click on it to pay again it says error i already own it.
From the home screen of the app, have you tried clicking your avatar in the top left corner, then choosing Restore Purchases?
If you check this page, are your Account Entitlements in sync? Is that book listed under Current Product Licenses?
https://www.dndbeyond.com/account/licenses
Is the transaction in your bank account listed as “Pending”?
Need help with D&D Beyond? Come ask in the official D&D server on Discord: https://discord.gg/qWzGhwBjYr
I just checked and it says that my purchases are synced but the oneshot forest campaign is not there and i did get the charge on my bank card
You'll probably need to contact customer support then. I'd recommend including your receipt details from Apple/Google, plus the Support Information from the app (from the main screen, click your avatar in the top left, then select Support Information).
http://dndbeyond.link/SubmitTicket
Need help with D&D Beyond? Come ask in the official D&D server on Discord: https://discord.gg/qWzGhwBjYr
Ok thank you for all of your help I am new to everything here so its been a adventure but I am trying to start a campaign with friends and family, all first timers including me as a first time DM, so thank you for your assistance.