Well, I’m going to try here since they don’t respond to my emails. I’ve created three support cases, but none of them were answered, and I was never told why my account was closed. I have one idea: my former workplace paid for a one-year subscription, and I forgot to remove their card. Since I no longer work there, they naturally denied the payment for the next subscription. That’s the only reason I can think of for why my account was closed. But why don’t they respond to my support cases or emails? And why can’t I get my account reopened over such a small mistake? As soon as I get my account back with all my books, I’ll gladly pay for a new subscription with my own card, because I really used this account alot.
Sorry to hear you’re having trouble! This is one us here on the forms can’t really help with, though.
Customer support answers tickets in the order they’re received. The exact wait time can vary depending on how many tickets are ahead of yours. Submitting additional tickets won’t get you to the front any faster; it just slows things down for everyone after.
Additionally, tickets are answered during regular business hours in the US. If you submitted it during the weekend, the earliest you’d get a response is on Monday (assuming you were first in line).
No one in the forums can help you. Check your spam/junk folder, they may have responded. Failing that, go to your ticket and send a reply to your initial ticket
Well, I’m going to try here since they don’t respond to my emails. I’ve created three support cases, but none of them were answered, and I was never told why my account was closed. I have one idea: my former workplace paid for a one-year subscription, and I forgot to remove their card. Since I no longer work there, they naturally denied the payment for the next subscription. That’s the only reason I can think of for why my account was closed. But why don’t they respond to my support cases or emails? And why can’t I get my account reopened over such a small mistake? As soon as I get my account back with all my books, I’ll gladly pay for a new subscription with my own card, because I really used this account alot.
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ModeratorSorry to hear you’re having trouble! This is one us here on the forms can’t really help with, though.
Customer support answers tickets in the order they’re received. The exact wait time can vary depending on how many tickets are ahead of yours. Submitting additional tickets won’t get you to the front any faster; it just slows things down for everyone after.
Additionally, tickets are answered during regular business hours in the US. If you submitted it during the weekend, the earliest you’d get a response is on Monday (assuming you were first in line).
Need help with D&D Beyond? Come ask in the official D&D server on Discord: https://discord.gg/dnd
but in this case they didn't respond in over 20 days :(
No one in the forums can help you. Check your spam/junk folder, they may have responded. Failing that, go to your ticket and send a reply to your initial ticket
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ModeratorDo you have a ticket number I can forward to the customer service team?
Need help with D&D Beyond? Come ask in the official D&D server on Discord: https://discord.gg/dnd