My order of player and master digital book disapear from order history

#1 Oct 27, 2025
simardfrancis
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My order of player and master digital book disapear from order history. and a cannot acces digital content pack

Last edited by simardfrancis: Oct 27, 2025

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#2 Oct 27, 2025
spamandtuna
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Are those books listed here under Current Product Licenses?
https://www.dndbeyond.com/account/licenses

What happens when you try to access them, specifically?

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#3 Oct 28, 2025
simardfrancis
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Yes i see it under the licenses

DB3710000 Dungeon Master’s Guide Sourcebook Dungeon Master’s Guide Purchase

I can access the content. Like this page. https://www.dndbeyond.com/sources/dnd/dmg-2024/random-magic-items#ArmamentsTables

But some items i have a padlock when i hover my mouse on the items. ex : sword of vengeance

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#4 Oct 28, 2025
spamandtuna
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There's a known issue with Sword of Vengeance. I'd recommend contacting customer support for help with that and any other magic items with that issue.
http://dndbeyond.link/SubmitTicket

Last edited by spamandtuna: Oct 28, 2025

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