Hello. I have not used DND beyond to a few years, since before the 2024 rules update. And now, I come back to it today, only to find that I no longer have access to any of the content that I purchased on this website before the 2024 rules update. Did something change? Why can't I have access to any of my old rules? Can someone please help me with this?
Yeah sure. So I go over to the sources section of the website where all the source books are located. I should have a good portion of the pre 2024 stuff in my library. Because I bought it. I havent been on this site or doing anything DND related since before 2024, so now, today, when I'm ready to get back into it, I come here expecting to still have all my source books available from the pre 2024 stuff, but none of them are, I have to buy them again. AND my order history show that I bought nothing, even pre 2024. Even on that little thing on your order history that says "for order history pre april 2024, click here." I go to click it and nothing. I've essentially been robbed of all of my source books.
Yeah sure. So I go over to the sources section of the website where all the source books are located. I should have a good portion of the pre 2024 stuff in my library. Because I bought it. I havent been on this site or doing anything DND related since before 2024, so now, today, when I'm ready to get back into it, I come here expecting to still have all my source books available from the pre 2024 stuff, but none of them are, I have to buy them again. AND my order history show that I bought nothing, even pre 2024. Even on that little thing on your order history that says "for order history pre april 2024, click here." I go to click it and nothing. I've essentially been robbed of all of my source books.
"Robbed" implies it was an active choice.
MIGHT want to rephase that.
I am going to ask, tho:Did you sign in with the same account you have those licenses in?
Because when the sign-in method changed, a lot of people accidentally signed in with duplicate accounts.
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DM, player & homebrewer(Current homebrew project is an unofficial conversion of SBURB/SGRUB from Homestuck into DND 5e)
Once made Maxwell's Silver Hammer come down upon Strahd's head to make sure he was dead.
Always study & sharpen philosophical razors. They save a lot of trouble.
Something that might be relevant to answering that, if you're unsure: The account you're posting from only has a total of 2 posts in its lifetime, and both are in this thread. If you remember ever posting before, that would indicate that this isn't the same account.
But how is that possible? This is the exact same account I used when I bought all this stuff or at least im pretty sure it was. I'll do some digging and see if I signed into the wrong account.
But how is that possible? This is the exact same account I used when I bought all this stuff or at least im pretty sure it was. I'll do some digging and see if I signed into the wrong account.
While it's true that most of the time it's because you used a different site/account to sign in, some people have had DDB glitch on them and make a second account attached to the same external account. If that's so, only support can help you, but you should still rule out user error.
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Hello. I have not used DND beyond to a few years, since before the 2024 rules update. And now, I come back to it today, only to find that I no longer have access to any of the content that I purchased on this website before the 2024 rules update. Did something change? Why can't I have access to any of my old rules? Can someone please help me with this?
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ModeratorCan you give a specific example of something you’re unable to access? What happens when you try to access it, exactly?
Need help with D&D Beyond? Come ask in the official D&D server on Discord: https://discord.gg/dnd
Yeah sure. So I go over to the sources section of the website where all the source books are located. I should have a good portion of the pre 2024 stuff in my library. Because I bought it. I havent been on this site or doing anything DND related since before 2024, so now, today, when I'm ready to get back into it, I come here expecting to still have all my source books available from the pre 2024 stuff, but none of them are, I have to buy them again. AND my order history show that I bought nothing, even pre 2024. Even on that little thing on your order history that says "for order history pre april 2024, click here." I go to click it and nothing. I've essentially been robbed of all of my source books.
"Robbed" implies it was an active choice.
MIGHT want to rephase that.
I am going to ask, tho:Did you sign in with the same account you have those licenses in?
Because when the sign-in method changed, a lot of people accidentally signed in with duplicate accounts.
DM, player & homebrewer(Current homebrew project is an unofficial conversion of SBURB/SGRUB from Homestuck into DND 5e)
Once made Maxwell's Silver Hammer come down upon Strahd's head to make sure he was dead.
Always study & sharpen philosophical razors. They save a lot of trouble.
Something that might be relevant to answering that, if you're unsure: The account you're posting from only has a total of 2 posts in its lifetime, and both are in this thread. If you remember ever posting before, that would indicate that this isn't the same account.
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ModeratorAre your characters/campaigns/etc still there? If not, that would further suggest that you’re signed into the wrong account.
Need help with D&D Beyond? Come ask in the official D&D server on Discord: https://discord.gg/dnd
I didn't notice a change in the sign in method. I signed in via my twitch account, which is what I purchased all of them on.
But how is that possible? This is the exact same account I used when I bought all this stuff or at least im pretty sure it was. I'll do some digging and see if I signed into the wrong account.
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ModeratorDo you happen to have a link to one of your old characters?
Need help with D&D Beyond? Come ask in the official D&D server on Discord: https://discord.gg/dnd
While it's true that most of the time it's because you used a different site/account to sign in, some people have had DDB glitch on them and make a second account attached to the same external account. If that's so, only support can help you, but you should still rule out user error.