I've been running a campaign through DNDbeyond for the last 4 years and have been using the VTT as much as I can. A few months ago I was in the VTT with the players in session and I got the "something went wrong" message, and everything froze for everyone. Refreshed, changed computers, cleared cookies/cache, signed out and back in, used a different browsers, and literally anything I could think of to no avail. Since we were in session, I started using the VTT of another campaign I no longer run and it worked perfectly well there.
I've can't tell you how many messages I sent in the Feedback portion of the VTT with nobody reaching out back to me. It's been months, and all the VTTs work except that 1 campaign. I keep periodically trying to get it to work, but it continues to just freeze on "something went wrong".
I have a workaround, but it's so frustrating because the players character sheets are tied to the bugged VTT, so it's a constant hassle to bounce between so many screens. I would love some ideas, or at least a little support on how to fix it! Even if everything get's wiped I'm fine, but I just want to launch the VTT tied to the campaign again.
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I've been running a campaign through DNDbeyond for the last 4 years and have been using the VTT as much as I can. A few months ago I was in the VTT with the players in session and I got the "something went wrong" message, and everything froze for everyone. Refreshed, changed computers, cleared cookies/cache, signed out and back in, used a different browsers, and literally anything I could think of to no avail. Since we were in session, I started using the VTT of another campaign I no longer run and it worked perfectly well there.
I've can't tell you how many messages I sent in the Feedback portion of the VTT with nobody reaching out back to me. It's been months, and all the VTTs work except that 1 campaign. I keep periodically trying to get it to work, but it continues to just freeze on "something went wrong".
I have a workaround, but it's so frustrating because the players character sheets are tied to the bugged VTT, so it's a constant hassle to bounce between so many screens. I would love some ideas, or at least a little support on how to fix it! Even if everything get's wiped I'm fine, but I just want to launch the VTT tied to the campaign again.