I pre-ordered the World of Warcraft digital+physical bundle from the UK redirect as soon as it became available on Friday morning (31st July) and have yet to receive any confirmation email for the pre-order. I can't find an appropriate ticket section either. This appears to be a common problem for International Store users.
I checked out as guest, didn't get an email,so opened a ticket.
Today I finally had a human response asking for my order number... Which I don't have because of guest check out. I added the other details the asked for.
Definitely reach out.
Because I'm a paranoid so and so, I also ordered with an account that I created solely for this pre order. That order still has no confirmation email, but the order has appeared in my account.
I never received confirmation e-mail as well after my international store pre-order. However, but my order is validated after I completed the payment for the pre-order. I redeemed my activation key in D&D Beyond and D&D World of Warcraft Ultimate Bundle (Pre-order) is added to My Licenses. However, I still not received any Digital Pre-order Bonus. Shouldn't they be available already? Does anyone else having the same issue?
The in-game digital goodies for WoW will not be available until the release. I can't unlock the activation key either, it just redirects to a page with instructions about clicking non-existent buttons.
I understand digital bonuses for WoW will not be available until release but how about pre-order bonuses for D&D Beyond like dice set etc.?
As I understand, pre-orders are not normally charged for some time and key cannot be activated until payment is made. The key unlocked for me when I completed the payment.
I ordered the Dungeon Delves Bundle with a guest account. Money has been booked, but I did not receive a confirmation mail. A little sad, as I bought the digital version to study and play it as soon as possible, while waiting for the book.
Created a ticket, nothing so far.
Anybody had success yet?
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I pre-ordered the World of Warcraft digital+physical bundle from the UK redirect as soon as it became available on Friday morning (31st July) and have yet to receive any confirmation email for the pre-order. I can't find an appropriate ticket section either. This appears to be a common problem for International Store users.
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ModeratorI‘d suggest contacting customer support:
https://dnd-support.wizards.com/hc/en-us/requests/new?ticket_form_id=8640713998484
Need help with D&D Beyond? Come ask in the official D&D server on Discord: https://discord.gg/dnd
Thanks for the link. I had to go with Product Help as Payment Issues does not include pre-order content.
I'm having the same issue - did you get any update?
Same here for FR pre-order.
My command status still "waiting merchant action" since the July 31th
I've only received an automated response since then.
Evening,
Ordered day of release.
I checked out as guest, didn't get an email,so opened a ticket.
Today I finally had a human response asking for my order number... Which I don't have because of guest check out. I added the other details the asked for.
Definitely reach out.
Because I'm a paranoid so and so, I also ordered with an account that I created solely for this pre order. That order still has no confirmation email, but the order has appeared in my account.
Hope you get an email soon
Still awaiting a ticket response.
I also just purchased the digital version, it charged my credit card but the product was not processed and still sitting in my cart....
Same issue. I purchased digital+book and "awaiting merchant review" for 10 days
I never received confirmation e-mail as well after my international store pre-order. However, but my order is validated after I completed the payment for the pre-order. I redeemed my activation key in D&D Beyond and D&D World of Warcraft Ultimate Bundle (Pre-order) is added to My Licenses. However, I still not received any Digital Pre-order Bonus. Shouldn't they be available already? Does anyone else having the same issue?
The in-game digital goodies for WoW will not be available until the release. I can't unlock the activation key either, it just redirects to a page with instructions about clicking non-existent buttons.
I understand digital bonuses for WoW will not be available until release but how about pre-order bonuses for D&D Beyond like dice set etc.?
As I understand, pre-orders are not normally charged for some time and key cannot be activated until payment is made. The key unlocked for me when I completed the payment.
I ordered the Dungeon Delves Bundle with a guest account. Money has been booked, but I did not receive a confirmation mail. A little sad, as I bought the digital version to study and play it as soon as possible, while waiting for the book.
Created a ticket, nothing so far.
Anybody had success yet?