I ordered the Arcana Unleashed books and they have not yet shipped for me, but they are showing as billed in my bank account. I was just offered a new job and have to move in a few days. I need to update the shipping address for the order. Because the billing has already started, I cannot cancel the order on my end. Please advise.
I do not have tracking info yet. And I thought this was how I would contact support? When I clicked on any other link to contact customer support, it just rerouted me to the FAQ.
Hey Support,
I ordered the Arcana Unleashed books and they have not yet shipped for me, but they are showing as billed in my bank account. I was just offered a new job and have to move in a few days. I need to update the shipping address for the order. Because the billing has already started, I cannot cancel the order on my end. Please advise.
Contact support. Unfortunately, they don't respond on weekends.
Do you already have tracking info? It may be possible to redirect the shipment through the carrier. (Dunno. Never tried. They use Fedex.)
Other than that, contacting your landlord about it is probably a useful backstop.
I do not have tracking info yet. And I thought this was how I would contact support? When I clicked on any other link to contact customer support, it just rerouted me to the FAQ.
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ModeratorThere’s a link here:
https://www.dndbeyond.com/forums/d-d-beyond-general/bugs-support/226962-customer-support
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Thank you spamandtuna!