Account Compromised DnD Beyond Support wont help or respond

Subject: URGENT – Account Recovery, Suspected Unauthorized Access, and Ongoing Support Failures Since July 2026

I am opening yet another support incident regarding my D&D Beyond account, which I have been attempting to recover since early July 2026. This situation has been ongoing for nearly four months, and despite numerous support tickets and repeated attempts to resolve it, I am once again locked out of an account containing approximately $1,400 worth of digital D&D books and content purchased over several years.

Summary of Events:

1. July 2026 – Initial Account Issues: I originally lost access to my D&D Beyond account. During the recovery process, I requested the deletion of a separate, accidentally created account with a similar name. Instead, Wizards of the Coast mistakenly deleted my primary account, which contained all my purchased content.
2. July–October 2026 – Months of Recovery Attempts: I spent months communicating with customer support, repeatedly providing account information and attempting to correct the mistaken deletion.
3. October 2026 – Account Finally Restored: After months of back-and-forth, my original account was finally restored. I was able to access my purchased content for a little over a week before suddenly losing access again.
4. October 24–27, 2026 – Suspected Account Compromise: When I contacted support about losing access again, I was informed that the email address I was contacting them from was supposedly no longer associated with my D&D Beyond account. I NEVER authorized or requested an email address change. This raises serious concerns that my account may have been compromised or improperly modified during or after the recovery process.
5. October 27 – Concerning Security Team Response: Despite explaining the situation, your security team stated that they were already communicating through the email address currently connected to the account and would only continue assisting through that contact.

This is precisely the problem I am reporting. If an unauthorized individual has changed the email associated with my account, communicating exclusively through that email potentially means your security team is communicating with whoever gained unauthorized access, rather than the rightful account owner.

I have repeatedly provided my identifying information and followed the instructions given by support, including opening additional tickets through my Wizards account. Yet I continue to receive responses that do not meaningfully address the underlying problem.

My Account Information:

• Name: Keith Healy
• Original Email: binarydice01@gmail.com
• D&D Beyond Display Name: user-220840549
• Previous Support Incidents: #5404778 and #5407729
• Approximate Value of Purchased Content: $1,400

What I Am Requesting:

1. Immediate escalation to a senior account recovery or security specialist who can review the complete history of this situation.
2. An investigation into any unauthorized email or account changes, including when those changes occurred and whether my account was compromised.
3. Verification of my ownership through alternative methods, including purchase history, payment records, previous account information, and other identifying details.
4. Restoration of my original account and all purchased content, with the account securely associated with my verified email address.
5. A clear explanation of what happened, including why my restored account became inaccessible again and what steps will be taken to prevent this from recurring.

I also want to emphasize that I run two D&D campaigns every week for a local game store. This ongoing situation has significantly affected my ability to prepare for and run those games using content I legitimately purchased.

I have been extraordinarily patient throughout this process. I have complied with your requests, provided the same information repeatedly, and spent nearly four months trying to recover access to purchases that should never have been lost in the first place.

At this point, I need more than another generic response directing me to an email address that may have been changed without my authorization.

Please treat this as a potential account security incident, escalate it appropriately, and provide a concrete path toward recovering my account and purchased content.

I am the rightful owner of this account, and I am asking Wizards of the Coast to take responsibility for investigating and resolving this ongoing issue.

It’s beyond ridiculous that this can go on for months with no actionable response and now real assistance. To everyone not from wizards reading this remember you don’t own your books when you purchase them. They can remove your account access and not explain themselves whenever they want and they do as I’ve discovered.