I have a player who has created a twitch account but can never login to DnDBeyond. She always gotten this message “Your account merge session has expired.”
she has tried other account names and still failed the same way.
she is using Iphone safari. Any idea how we can help her?
I belive I also posted the same bug or issue a few days ago. However, that post seems disappeared without any notification to me.
Public Mod Note
(Stormknight):
Merged new thread to existing thread
I have a player who kept failing to login for the past 1/2 year. She never get to the dnd beyond site, even she has created a Twitch account.
What she get at the Dnd beyond login is a message “Your account merge session has expired”.
she is using Safari on IPhone.
what can we do?
I have a player who has created a twitch account but can never login to DnDBeyond. She always gotten this message “Your account merge session has expired.”
she has tried other account names and still failed the same way.
she is using Iphone safari. Any idea how we can help her?
I belive I also posted the same bug or issue a few days ago. However, that post seems disappeared without any notification to me.
When was that Twitch account created?
Let me check with her and get back to you.
The user was created 24 aug 2018. Since then, she has not been able to log in even once.
Well, I can only suggest contacting support, explaining what Twitch account she has and appears on screen when she tries to log in.
Thanks, that help. Engaging support now