Hello, for example if I were to want to create a hexblade warlock, I am unable too, despite purchasing the books on here. My players are also unable too if I enable content sharing. I've seen many posts about clearing cache, I've done that 5 times now, and also have looked at the marketplace for a restore button. I've tried to Ctrl-f for it, as I couldn't see it, but even that is unable to find it. Does anyone know how I can get my content back? I've contacted support but this is obviously outside of business hours, and the aim was to start a one-shot up for some new players on Tuesday, and obviously this leaves me with even less preparation time.
If it helps, I can for some reason still access the books under sources, but none of the content is appearing in character creation. https://gyazo.com/09b6bd1d7847db637f0afc1be3ee33c0 to show what it even looks like on the market place for me. Even weirder still is, it appears to be pick and choose what I can and can't have access too, for example I can make a Way of the Drunken Master monk, but I am unable to make a celestial or hexblade warlock. Despite obviously having both unlocked via owning the whole book. If I'm honest it might be applying to other classes, but it seems to be exclusively targeting warlock.
I would be really grateful if anyone is able to tell me whats happening and how to fix it, I've looked over multiple devices now, from different internet connections. I've logged into my account over a friends house and the bug still persists. I'm not sure if I have other content missing, its a lot of content to check over, but at the very least I'm definitely missing content specifically from warlock, despite having access to the options on all other classes.
That picture of the marketplace is normal, and does show that you have purchased the content (we can see the "content unlocked" on Xanathar, and "Discounted for previously Purchased Content" on several other books). So you definitely own the content, and this is normal marketplace behaviour.
As to why you can't create your characters with the content you unlocked, sorry, but I have no idea... A ugly hack would be to create your warlock using the wrong patron for now, since Hexblade doesn't require any choice at creation anyway, and switching it when the issue is resolved. This way you can still create your character, select their equipment, as well as their spells known.
Neither are allowing me to choose any of the material from the books I own for warlocks.
It appears that the first character is a Hexblade subclass, and that the second also has the option. Can you please review and let me know if you see the same?
If you had purchased the books immediately before trying to create your characters, please note that it does take a little time for the purchases to become active. :)
Its unfortunately still not working for me, the hexblade subclass is from when I made that character just under a year ago with one of my players. I've now logged in on 5 devices, and using different internet connections, and I am still unable to see any of the options on warlock from Xanathars guide, but the options for every other class are available. :/ Please advise.
Thank you for the update. I would recommend you open up a ticket with support, as they can help you further with determining why you cannot access purchased content. Thank you!
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Hello, for example if I were to want to create a hexblade warlock, I am unable too, despite purchasing the books on here. My players are also unable too if I enable content sharing. I've seen many posts about clearing cache, I've done that 5 times now, and also have looked at the marketplace for a restore button. I've tried to Ctrl-f for it, as I couldn't see it, but even that is unable to find it. Does anyone know how I can get my content back? I've contacted support but this is obviously outside of business hours, and the aim was to start a one-shot up for some new players on Tuesday, and obviously this leaves me with even less preparation time.
If it helps, I can for some reason still access the books under sources, but none of the content is appearing in character creation. https://gyazo.com/09b6bd1d7847db637f0afc1be3ee33c0 to show what it even looks like on the market place for me. Even weirder still is, it appears to be pick and choose what I can and can't have access too, for example I can make a Way of the Drunken Master monk, but I am unable to make a celestial or hexblade warlock. Despite obviously having both unlocked via owning the whole book. If I'm honest it might be applying to other classes, but it seems to be exclusively targeting warlock.
I would be really grateful if anyone is able to tell me whats happening and how to fix it, I've looked over multiple devices now, from different internet connections. I've logged into my account over a friends house and the bug still persists. I'm not sure if I have other content missing, its a lot of content to check over, but at the very least I'm definitely missing content specifically from warlock, despite having access to the options on all other classes.
That picture of the marketplace is normal, and does show that you have purchased the content (we can see the "content unlocked" on Xanathar, and "Discounted for previously Purchased Content" on several other books). So you definitely own the content, and this is normal marketplace behaviour.
As to why you can't create your characters with the content you unlocked, sorry, but I have no idea... A ugly hack would be to create your warlock using the wrong patron for now, since Hexblade doesn't require any choice at creation anyway, and switching it when the issue is resolved. This way you can still create your character, select their equipment, as well as their spells known.
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Link an effected character (not share link) so a mod can check that.
Have you tried making a new character from scratch? I hear that works sometimes.
How would I go about linking an affected character, just copy and paste the URL? :) I have tried several times now.
Yes copy and paste URL.
Thank you, I was tired last night when I replied I meant I have tried several times at creating a new character.
My pre-existing character I made with a player is https://www.dndbeyond.com/profile/Taoaduke/characters/2704570
And another warlock attempt I've just made is: https://www.dndbeyond.com/profile/Taoaduke/characters/15134647/builder#/class/manage
Neither are allowing me to choose any of the material from the books I own for warlocks.
It appears that the first character is a Hexblade subclass, and that the second also has the option. Can you please review and let me know if you see the same?
If you had purchased the books immediately before trying to create your characters, please note that it does take a little time for the purchases to become active. :)
Its unfortunately still not working for me, the hexblade subclass is from when I made that character just under a year ago with one of my players. I've now logged in on 5 devices, and using different internet connections, and I am still unable to see any of the options on warlock from Xanathars guide, but the options for every other class are available. :/ Please advise.
Thank you for the update. I would recommend you open up a ticket with support, as they can help you further with determining why you cannot access purchased content. Thank you!