I purchased the Essentials Kit for my daughter and she has not been able to redeem the code that comes the box. It says the key is invalid. I sent in a support email and have not heard back from anyone yet? We used the discount code in the box to purchase the players handbook but would also like to redeem this campaign
Hello! Our Support team works through the tickets in the order they were received, they will absolutely get to your ticket.
In the meantime, we are aware of issues with the font used on these cards that can make it difficult to parse the exact keys. You can try swapping these numbers/letters and see if it helps:
Or up to 32-243 attempts depending on how many are I vs how many are O. If I know the number of each I can tell you the actual number of combinations. Anyway, keep trying.
If you have multiples of the same shape, maybe compare them to see if they are slightly different which could figure some out.
If you know of a secure way to share images over the internet (since it is a 1 use code you have to be careful that it isn't publicly viewable (maybe Google docs)), you can PM a link to a photo to a mod or me (I have all the books already, but if you don't trust me that is fine) and they/we can help you figure it out.
Just don't put the code or a link to it anywhere publicly accessible (like don't put it in a reply here).
Thanks for the response. I did calculate it out and there are 36 possibilities. I am running through the list but it cuts me off at 6 attempts and says i have to wait until later to try again. Any idea how long i have to wait to get 6 more attempts. Right now if i refresh i get 1 more attempt before it says i tried to many times again.
I purchased the Essentials Kit for my daughter and she has not been able to redeem the code that comes the box. It says the key is invalid. I sent in a support email and have not heard back from anyone yet? We used the discount code in the box to purchase the players handbook but would also like to redeem this campaign
Hello! Our Support team works through the tickets in the order they were received, they will absolutely get to your ticket.
In the meantime, we are aware of issues with the font used on these cards that can make it difficult to parse the exact keys. You can try swapping these numbers/letters and see if it helps:
The number 1, lowercase L, uppercase i.
The number 0, uppercase o.
Thanks for the reply. We have tried swapping but unfortunately there are about 5 of those so to get the right combination would be pure luck.
Or up to 32-243 attempts depending on how many are I vs how many are O. If I know the number of each I can tell you the actual number of combinations. Anyway, keep trying.
If you have multiples of the same shape, maybe compare them to see if they are slightly different which could figure some out.
If you know of a secure way to share images over the internet (since it is a 1 use code you have to be careful that it isn't publicly viewable (maybe Google docs)), you can PM a link to a photo to a mod or me (I have all the books already, but if you don't trust me that is fine) and they/we can help you figure it out.
Just don't put the code or a link to it anywhere publicly accessible (like don't put it in a reply here).
DxJxC,
Thanks for the response. I did calculate it out and there are 36 possibilities. I am running through the list but it cuts me off at 6 attempts and says i have to wait until later to try again. Any idea how long i have to wait to get 6 more attempts. Right now if i refresh i get 1 more attempt before it says i tried to many times again.
That sucks, but I get why they do that. I don't know what the wait timer is on that either.
I still recommend looking close to see if line and circle shapes are identical or are different in some way that tips off which is which.
DxJxC,
I worked through the list and finally found the right code. Thanks for the help/suggestion
Glad to hear (read?) 👍👍👍