Summary: content that has been pre-ordered cannot be downloaded via the iOS app once the content becomes available.
Steps to reproduce:
Pre-order content
Once the release date has passed, open the iOS app and find the item in the Compendium section
Tap the Download link
Expected result: the content downloads and is available within the app.
Actual result: the content never downloads. The "Download" link remains labeled as "Download" rather than changing to "Downloading".
This was encountered with the following pre-orders:
Ghosts of Saltmarsh
Acquisitions Inc.
Hunt for the Thessalhydra
Workaround: completely remove the app from the device, re-install the app, and re-download all content. This allows the pre-ordered content to be downloaded. However, this requires downloading up to 3.6gb of data depending on how many items have been purchased. The process is also extremely time-consuming (from app removal to full download of all items, approx 50-60 minutes on a 40mbit connection).
Public Mod Note
(MellieDM):
Moved from general Bugs & Support to Mobile Beta Testing Bugs & Support
Rollback Post to RevisionRollBack
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Summary: content that has been pre-ordered cannot be downloaded via the iOS app once the content becomes available.
Steps to reproduce:
Expected result: the content downloads and is available within the app.
Actual result: the content never downloads. The "Download" link remains labeled as "Download" rather than changing to "Downloading".
This was encountered with the following pre-orders:
Workaround: completely remove the app from the device, re-install the app, and re-download all content. This allows the pre-ordered content to be downloaded. However, this requires downloading up to 3.6gb of data depending on how many items have been purchased. The process is also extremely time-consuming (from app removal to full download of all items, approx 50-60 minutes on a 40mbit connection).