ok on my phone I have the complete Curse of Strahd which I own as I have bought everything except the map pack, but I also have something called Character option haunted one background showing up in the compendium page showing all the books. On my tablet it says I need to purchase everything that I already own and have downloaded on it. I also cannot download the extra life stuff I just purchased a few days ago as they do not show, but they are downloaded on my phone. I have tried logging out and back in both with my Twitch account and my Linked google account. I have pics of the phone issue but cannot upload them here to show for some reason.
ok on my phone I have the complete Curse of Strahd which I own as I have bought everything except the map pack, but I also have something called Character option haunted one background showing up in the compendium page showing all the books.
Haunted One is a free background option available to all users.
On my tablet it says I need to purchase everything that I already own and have downloaded on it. I also cannot download the extra life stuff I just purchased a few days ago as they do not show, but they are downloaded on my phone. I have tried logging out and back in both with my Twitch account and my Linked google account. I have pics of the phone issue but cannot upload them here to show for some reason.
Please try the following on your tablet:
Use the side hamburger menu (the three horizontal lines) and choose "My Account".
Double-tap your avatar, or the space above your username.
Select "Customer Support".
Choose "Download Latest Manifest".
Once this finishes you will need to restart the app.
As you can see by these pics thats on my compendium page all the time on my phone how do I get rid of that while keeping the full adventure I have downloaded.
Hi Jacqsynn, those links lead to a 404 for me. Would you be able to upload those images to an image-hosting platform, such as Imgur, and share the links again?
Thank you! I do see how it is displaying strangely, there should be an image present for the Curse of Strahd character options, as shown in this screenshot from my app:
Is the phone information from your signature accurate? I can raise an issue for this following the holiday and see if this is a device or app issue.
I notice that you also have an interesting display for the "Compendium" text at the top. Do you have any applications or services on your phone that are intended to change the visual effects or styling of apps/services on your device?
I do not have any apps or themes that change appearance, yes my phone info is correct the only difference may be OS update as I am good at keeping those up to date.
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ok on my phone I have the complete Curse of Strahd which I own as I have bought everything except the map pack, but I also have something called Character option haunted one background showing up in the compendium page showing all the books. On my tablet it says I need to purchase everything that I already own and have downloaded on it. I also cannot download the extra life stuff I just purchased a few days ago as they do not show, but they are downloaded on my phone. I have tried logging out and back in both with my Twitch account and my Linked google account. I have pics of the phone issue but cannot upload them here to show for some reason.
Haunted One is a free background option available to all users.
Please try the following on your tablet:
That resolved the issues on the tablet thanks Mellie, but I still have this issue on my phone.
https://photos.google.com/photo/AF1QipPLDCfpYPTNRxDMVP2bMuzUFABhZ3fZTF_KoABK
As you can see by these pics thats on my compendium page all the time on my phone how do I get rid of that while keeping the full adventure I have downloaded.
Hi Jacqsynn, those links lead to a 404 for me. Would you be able to upload those images to an image-hosting platform, such as Imgur, and share the links again?
ok lets try this.
https://imgur.com/9swdnab
https://imgur.com/NW9TfHF
Do these work?
Thank you! I do see how it is displaying strangely, there should be an image present for the Curse of Strahd character options, as shown in this screenshot from my app:
Is the phone information from your signature accurate? I can raise an issue for this following the holiday and see if this is a device or app issue.
I notice that you also have an interesting display for the "Compendium" text at the top. Do you have any applications or services on your phone that are intended to change the visual effects or styling of apps/services on your device?
I do not have any apps or themes that change appearance, yes my phone info is correct the only difference may be OS update as I am good at keeping those up to date.