I ordered the physical/digital bundle of all three core rulebooks back in July. The Marketplace asked me to authorize $195.45 to my card, which I did. It was my birthday present! I received a confirmation email with that amount. But I wasn't charged $195.45, I was charged $73.26 to my card. What did that cover? I don't know because I didn't actually get a receipt. To compound things, my card was lost a few days later. I submitted a help ticket asking exactly what I paid for. Nowhere did anything say I would be charged piecemeal, but I'm fine with that as long as I know when I'll be charged and how much.
Crickets.
Today my Players Handbook physical copy was cancelled due to the payment of $40.73 not going through. Was I given the chance to fix the payment method on the order? No! According to the email, the only way to get it now is to pay full price - $61.88 after shipping and taxes for what should be $40.73 (I'm guessing because I STILL don't have any itemized pay schedule).
A new ticket was entered today. Hopefully someone responds to it. What was supposed to be a well-appreciated birthday gift is now a source of anger and frustration.
Same thing happened to me. I bought the digital and physical version in August and DnDBeyond says my card was charged 178.76. I received a confirmation email saying I had just spent 178.76 at DnDBeyond as well so I thought nothing of it. I had just gotten, after 6 months of the IRS holding onto my income tax return, 4 thousand dollars so I didn't look at what I was actually charged. Now today, after the money was spent on various other household needs that had been put of for half a year, I get hit with a -40 dollar charge for the Physical Players Handbook, and I look back and now realize that I was only charged for the digital books back in August, and now my Players Handbook (which only costs 29.99 yet I'm charged 40.73) is cancelled.
I stood behind Wizards over the whole debacle last year with 3rd party stuff, but if this is how they do preorders, that WTF is the point of having a pre-order if you don't even charge for the physical book until the book comes out. I think for this BS that anyone who purchased the pre-order should be given the new PHB automatically, and WoTC figure out WTF they are doing when it comes to what a pre-order actually means.
Now today ... I get hit with a -40 dollar charge for the Physical Players Handbook, and I look back and now realize that I was only charged for the digital books back in August, and now my Players Handbook (which only costs 29.99 yet I'm charged 40.73) is cancelled.
The kicker is that I have (and had) the money in my account to cover it, it's just that the card on the order was cancelled because of loss. I have a new card on file with DDB that works, but if I look at the order it's the lost card listed on the order (because that's the one that was authorized).
Note: It has been more than 24 hours since I submitted my new help ticket with no response yet. My original ticket is at 49 days without a response, so my confidence is low.
Same issue for me, posted in another thread about it.
However, I got an email last night saying they were going to try the transaction charge again, but then didn't really give me a way to make sure my information was up-to-date. I have no idea whether the transaction will succeed or not lol.
Now today ... I get hit with a -40 dollar charge for the Physical Players Handbook, and I look back and now realize that I was only charged for the digital books back in August, and now my Players Handbook (which only costs 29.99 yet I'm charged 40.73) is cancelled.
The kicker is that I have (and had) the money in my account to cover it, it's just that the card on the order was cancelled because of loss. I have a new card on file with DDB that works, but if I look at the order it's the lost card listed on the order (because that's the one that was authorized).
I had a similar event with a different book that was short money (debit). So they just charged me for the digital vice the bundle. The arrogance of deciding for me what I would get drove me to cancel the whole thing after I had transferred the money to that account. They did refund me - so I did get that.
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I ordered the physical/digital bundle of all three core rulebooks back in July. The Marketplace asked me to authorize $195.45 to my card, which I did. It was my birthday present! I received a confirmation email with that amount. But I wasn't charged $195.45, I was charged $73.26 to my card. What did that cover? I don't know because I didn't actually get a receipt. To compound things, my card was lost a few days later. I submitted a help ticket asking exactly what I paid for. Nowhere did anything say I would be charged piecemeal, but I'm fine with that as long as I know when I'll be charged and how much.
Crickets.
Today my Players Handbook physical copy was cancelled due to the payment of $40.73 not going through. Was I given the chance to fix the payment method on the order? No! According to the email, the only way to get it now is to pay full price - $61.88 after shipping and taxes for what should be $40.73 (I'm guessing because I STILL don't have any itemized pay schedule).
A new ticket was entered today. Hopefully someone responds to it. What was supposed to be a well-appreciated birthday gift is now a source of anger and frustration.
Same thing happened to me. I bought the digital and physical version in August and DnDBeyond says my card was charged 178.76. I received a confirmation email saying I had just spent 178.76 at DnDBeyond as well so I thought nothing of it. I had just gotten, after 6 months of the IRS holding onto my income tax return, 4 thousand dollars so I didn't look at what I was actually charged. Now today, after the money was spent on various other household needs that had been put of for half a year, I get hit with a -40 dollar charge for the Physical Players Handbook, and I look back and now realize that I was only charged for the digital books back in August, and now my Players Handbook (which only costs 29.99 yet I'm charged 40.73) is cancelled.
I stood behind Wizards over the whole debacle last year with 3rd party stuff, but if this is how they do preorders, that WTF is the point of having a pre-order if you don't even charge for the physical book until the book comes out. I think for this BS that anyone who purchased the pre-order should be given the new PHB automatically, and WoTC figure out WTF they are doing when it comes to what a pre-order actually means.
The kicker is that I have (and had) the money in my account to cover it, it's just that the card on the order was cancelled because of loss. I have a new card on file with DDB that works, but if I look at the order it's the lost card listed on the order (because that's the one that was authorized).
Note: It has been more than 24 hours since I submitted my new help ticket with no response yet. My original ticket is at 49 days without a response, so my confidence is low.
Same issue for me, posted in another thread about it.
However, I got an email last night saying they were going to try the transaction charge again, but then didn't really give me a way to make sure my information was up-to-date. I have no idea whether the transaction will succeed or not lol.
Possible resolution listed here.
I had a similar event with a different book that was short money (debit). So they just charged me for the digital vice the bundle. The arrogance of deciding for me what I would get drove me to cancel the whole thing after I had transferred the money to that account. They did refund me - so I did get that.