Has anyone else had problems getting their Keys to the Golden Vault, as in the 7th of February I pre ordered and still there's no sign of it appearing in my sources. It said it was ready to dwnlod, that it was available on an e-mail but has just tried to charge me in the market place every time I check. I should add I thought I might have dreamt I pre ordered it at one point, now I can tell you that it's not on the list of stuff I purchased but I have proof of date ,time, cost. So I wasn't going mad at all. Maybe Wizards of the coast taking over wasn't such a great thing after all, I suspected that they might have been hacked, and my payment and others money was taken?
Go to the marketplace tab of your account and check the Accounts Entitlement section. If there's a button that says "Sync Entitlements", click it
Scroll down to Order Transactions and ensure that the order appears. If it doesn't, your order/pre-order wasn't processed correctly
If it does appear in your Order Transactions, ensure it also appears in your Current Product Licenses further down the page. If it doesn't, that means the order didn't complete properly
If none of this resolves things, you'll need to contact Customer Services.
Has anyone else had problems getting their Keys to the Golden Vault, as in the 7th of February I pre ordered and still there's no sign of it appearing in my sources. It said it was ready to dwnlod, that it was available on an e-mail but has just tried to charge me in the market place every time I check. I should add I thought I might have dreamt I pre ordered it at one point, now I can tell you that it's not on the list of stuff I purchased but I have proof of date ,time, cost. So I wasn't going mad at all. Maybe Wizards of the coast taking over wasn't such a great thing after all, I suspected that they might have been hacked, and my payment and others money was taken?
A few things to check:
If none of this resolves things, you'll need to contact Customer Services.
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