I have no right to demand anything. I have been absent from this site for years now but had no idea the PCs I had created would expire!! Digitally preserved in perpetuity has now become my cry of despair.
How can any old account be recovered? Can it? How long do you get before ones character data is cycled to the void?
Purchased PHB and DMG are gone too........ So sad. TTRPG seppuku.
Contact customer support. They might be able to help you out.
Rollback Post to RevisionRollBack
If you're not willing or able to to discuss in good faith, then don't be surprised if I don't respond, there are better things in life for me to do than humour you. This signature is that response.
Yeah, it's much more likely that you signed in with the wrong external site (or the wrong account on the right site), than the account's actually gone.
If it's an old enough account, maybe it was Twitch?
Could be old redundant (no longer used) data is purged to keep the site running smoothly. The account being trimmed down to a functioning login is understandable. Admins should be willing to restore the account from a backup. this is a guess but logical.
I'd say that if it were just the characters were lost. If bought and paid for products are missing, that's both unlikely to be helpful for keeping data down and problematic in that they have actually paid for that licence and it shouldn't be taken away.
In my experience, it's most likely they've logged in on a different account. It could be a glitch or a bug - in which case they should contact customer support.
Rollback Post to RevisionRollBack
If you're not willing or able to to discuss in good faith, then don't be surprised if I don't respond, there are better things in life for me to do than humour you. This signature is that response.
I have no right to demand anything. I have been absent from this site for years now but had no idea the PCs I had created would expire!! Digitally preserved in perpetuity has now become my cry of despair.
How can any old account be recovered? Can it? How long do you get before ones character data is cycled to the void?
Purchased PHB and DMG are gone too........ So sad. TTRPG seppuku.
On a thought - check your licences. Does it still display your licences that you bought for the PHB and DMG?
Rollback Post to RevisionRollBack
If you're not willing or able to to discuss in good faith, then don't be surprised if I don't respond, there are better things in life for me to do than humour you. This signature is that response.
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I have no right to demand anything. I have been absent from this site for years now but had no idea the PCs I had created would expire!! Digitally preserved in perpetuity has now become my cry of despair.
How can any old account be recovered? Can it? How long do you get before ones character data is cycled to the void?
Purchased PHB and DMG are gone too........ So sad. TTRPG seppuku.
Maybe you signed into the wrong account?
Contact customer support. They might be able to help you out.
If you're not willing or able to to discuss in good faith, then don't be surprised if I don't respond, there are better things in life for me to do than humour you. This signature is that response.
Yeah, it's much more likely that you signed in with the wrong external site (or the wrong account on the right site), than the account's actually gone.
If it's an old enough account, maybe it was Twitch?
Could be old redundant (no longer used) data is purged to keep the site running smoothly. The account being trimmed down to a functioning login is understandable. Admins should be willing to restore the account from a backup.
this is a guess but logical.
I'd say that if it were just the characters were lost. If bought and paid for products are missing, that's both unlikely to be helpful for keeping data down and problematic in that they have actually paid for that licence and it shouldn't be taken away.
In my experience, it's most likely they've logged in on a different account. It could be a glitch or a bug - in which case they should contact customer support.
If you're not willing or able to to discuss in good faith, then don't be surprised if I don't respond, there are better things in life for me to do than humour you. This signature is that response.
On a thought - check your licences. Does it still display your licences that you bought for the PHB and DMG?
If you're not willing or able to to discuss in good faith, then don't be surprised if I don't respond, there are better things in life for me to do than humour you. This signature is that response.