I bought the new 2024 player handbook when it first came out and received a damaged book with ripped pages…. I put In a trouble ticket and they still have not responded. Does anyone know how I can get my refund or replacement or does the company not care?
DM mostly, Player occasionally, He/Him/They/Them, Doctor, Published Scholar, Science and Healthcare Advocate, Reader, Critter, Trekkie, Gandalf with a Glock, Make it so (RIP SPS)
I had a similar issue (folded and wrongly cut page) and they have not responded to my ticket in 23 days now. The ticket shows as open but nothing is happening. I understand them being busy, but this is taking way too long.
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I bought the new 2024 player handbook when it first came out and received a damaged book with ripped pages…. I put In a trouble ticket and they still have not responded. Does anyone know how I can get my refund or replacement or does the company not care?
There are a lot of tickets in at the moment, which has slowed response time considerably.
DM mostly, Player occasionally, He/Him/They/Them, Doctor, Published Scholar, Science and Healthcare Advocate, Reader, Critter, Trekkie, Gandalf with a Glock, Make it so (RIP SPS)
Archived PCs: Barbarian: Rhoc, Bard: Ravinia, Blood Hunter: Steffen, Cleric: Belora, Mjornier, Morana, Wren, Fighter: Shri'tanabryn, Monk: Cassandra, Paladin: Eirikur, Rogue: Joy, Warlock: Arkros, Wizard: Suki
I had a similar issue (folded and wrongly cut page) and they have not responded to my ticket in 23 days now. The ticket shows as open but nothing is happening. I understand them being busy, but this is taking way too long.