I purchased the Physical+Digital bundle with PayPal. I received an email saying that the payment did not pass and WotC cancelled the physical items. I had no say in the matter. I preordered the bundle for 127USD, now WotC charged me with 85USD for the digital content only and have to pay 100 USD or so for the physical books. The support hasn’t responded, not even an automated response. How can I get someone to look into this, please?
Support is not fast with their responses. Sometimes it can take quite a while depending on volume of tickets. It is important to not contact repeatedly though because it kicks you to the back of the queue. It is not satisfying to read this, but if you submitted a ticket, the only solution is to just be patient. Forum moderators have nothing to do with Support.
Support got back to me. All they can do is cancel the digital items I was charged for already. Then I have to repurchase the bundle. This is the second time there has been an issue with a pre-order not going though completely. Lesson learned. I also noticed they removed PayPal as my payment method.
I purchased the Physical+Digital bundle with PayPal. I received an email saying that the payment did not pass and WotC cancelled the physical items. I had no say in the matter. I preordered the bundle for 127USD, now WotC charged me with 85USD for the digital content only and have to pay 100 USD or so for the physical books. The support hasn’t responded, not even an automated response. How can I get someone to look into this, please?
I have the same issue. Did get a ticket number. Hoping Support will get back to me soon.
Support is not fast with their responses. Sometimes it can take quite a while depending on volume of tickets. It is important to not contact repeatedly though because it kicks you to the back of the queue. It is not satisfying to read this, but if you submitted a ticket, the only solution is to just be patient. Forum moderators have nothing to do with Support.
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Support got back to me. All they can do is cancel the digital items I was charged for already. Then I have to repurchase the bundle. This is the second time there has been an issue with a pre-order not going though completely. Lesson learned. I also noticed they removed PayPal as my payment method.