As you can see, I should have access to the digital version, yet still do not. It's quite frustrating. Someone from staff needs to do something about this.
I was having the same issue. Are you trying to do through your tablet or phone mail app? After reading your post, and seeing the other guys picture, I logged in directly through the browser as opposed to the app and when you click on it the activation key shows up
I'm having the same issues. I generated a support ticket on the 23rd and the only response I've received so far basically said, "We're getting to it as soon as we can."
I get that every roll out will have some bugs but I paid extra for the early access. Even if I still get early access a week ahead of time I'm hoping for a partial refund or at least some credit.
My point exactly. How can you release something on a holiday weekend, and go dark on it? They shouldn't have tested something knowing they wouldn't work after release. I will certainly look elsewhere for my future purchases.
I also do not have access to my early access dragonlance. I bought the deluxe physical / digital bundle. I have opened a ticket (#2979396 ) which is no longer visible to me. I would like to get this resolved before the black friday deals have ended as I'm looking to pick up more but want the credit for the stuff I have already paid for.
It doesn't show up there for me. I have my receipt and I even checked my bank account to make sure that the money came out. Sure enough it did. I have my email (shown below) but no instructions or password.
Hello,
Thank you for your Wizards Online Store purchase. Your order has been completed.
If your purchase includes digital products, please find your activation instructions below.
If your purchase includes some product purchased as a pre-order, the order won't be shipped until we have stock of all the products in the order.
When the order ships, you will receive a separate confirmation email with tracking information for your package(s). Please note that your signature may be required upon delivery of this order.
Your purchase is made between you and Scalefast Inc, a trusted and authorized merchant for Wizards Of The Coast products. If you paid by credit card or PayPal, please look for Scalefast Inc on your billing statement.
Photos needs to be linked. Can't be directly uploaded.
Easiest way is to find a free web hosting site and upload them there.
Check out my publication on DMs Guild: https://www.dmsguild.com/browse.php?author=Tawmis%20Logue
Check out my comedy web series - Neverending Nights: https://www.youtube.com/watch?v=8Wr4-u9-zw0&list=PLbRG7dzFI-u3EJd0usasgDrrFO3mZ1lOZ
Need a character story/background written up? I do it for free (but also take donations!) - https://forums.giantitp.com/showthread.php?591882-Need-a-character-background-written-up
Thank you. Glad to see at least people from the community are trying to help. I wish Wizards would actually do something about this.
https://imgur.com/mREP5dR
As you can see, I should have access to the digital version, yet still do not. It's quite frustrating. Someone from staff needs to do something about this.
I was having the same issue. Are you trying to do through your tablet or phone mail app? After reading your post, and seeing the other guys picture, I logged in directly through the browser as opposed to the app and when you click on it the activation key shows up
I've been through the phone and the website. No difference.
I feel your pain brother. They never contacted me. Totally unacceptable
I'm having the same issues. I generated a support ticket on the 23rd and the only response I've received so far basically said, "We're getting to it as soon as we can."
I get that every roll out will have some bugs but I paid extra for the early access. Even if I still get early access a week ahead of time I'm hoping for a partial refund or at least some credit.
The melee version of hoopka is still being registered saying it's a ranged weapon. Will this be fixed?
My point exactly. How can you release something on a holiday weekend, and go dark on it? They shouldn't have tested something knowing they wouldn't work after release. I will certainly look elsewhere for my future purchases.
I also do not have access to my early access dragonlance. I bought the deluxe physical / digital bundle. I have opened a ticket (#2979396 ) which is no longer visible to me. I would like to get this resolved before the black friday deals have ended as I'm looking to pick up more but want the credit for the stuff I have already paid for.
To those who are about to Die. We salute you!
My ticket has also disappeared from my dashboard. :(
Hey Wizards, you done F'd up big time on this.
Where do you find it on your dashboard? I never saw mine.
Also, Hey! I'm in Oregon too! Howdy from Hood River.
In D&D beyond, under your account. you will see marketplace. That will be all the items you have purchased.
To those who are about to Die. We salute you!
It doesn't show up there for me. I have my receipt and I even checked my bank account to make sure that the money came out. Sure enough it did. I have my email (shown below) but no instructions or password.
Thank you for your Wizards Online Store purchase. Your order has been completed.
If your purchase includes digital products, please find your activation instructions below.
If your purchase includes some product purchased as a pre-order, the order won't be shipped until we have stock of all the products in the order.
When the order ships, you will receive a separate confirmation email with tracking information for your package(s). Please note that your signature may be required upon delivery of this order.
Your purchase is made between you and Scalefast Inc, a trusted and authorized merchant for Wizards Of The Coast products. If you paid by credit card or PayPal, please look for Scalefast Inc on your billing statement.
Try this link
https://dndstore.wizards.com/us/en/account#/orders
According to this I've never ordered anything at all.
Did you buy the Digital version or the Digital Physical bundle?
The one that cost $155
The bundle digital physical bundle.
Try searching for this Email.
D&D Beyond] Confirmation of order.
There should be a link on it near the bottom to get your code.