World of Warcraft: Icecrown Citadel - Issues & Support Thread

Quote from AModestProposal >>

I tried the browser on my phone and it worked right away. Tried again on my desktop and it still failed. After multiple attempts to clean out my browsing history, it eventually worked and I can now access the content.

 Do you still have to do incognito or did just clearing  your broswer history was good enough ?

Quote from LerwinLore >>

Quote from catbeenz>>

Quote from Bipower>>

Icy throne just keeps bringing me to markplace buy page. It was workign before but is not working now.

Quote from Cielidor>>

Also having the issue of not having access to the adventure pack. I could access it earlier today, but opted to read through the WoW setting book first, and now when I try to look at the Icecrown adventure it brings me to the marketplace page (which says I do own it, and my entitlements ARE in sync).

Quote from Kermez122>>

Same.  It is almost 1:00 pm Central and I still do not have the access I pay for.  Get it done.  

Quote from Celticpred>>

Worked in the morning and now not working! redirects to store

Quote from JasonMaraviglia>>

I also bought the bundle and do not have access to the Icecrown Map Pack

 Hey, all! Very, very sorry about this issue. Would you be able to re-sync your entitlements and check again for me? 

Hi folks! Trying something to fix this issue. In the next 15 minutes, give your entitlements a check again and see if your access returns. We'll keep working on this!

As a separate note for a similar issue (not the same as this), if you purchased ICC via the Ultimate Bundle or Collector's Edition Ultimate Bundle, your code for Icecrown Citadel will arrive with your physical product.

 Wait so if we purchased the Ultimate Bundle we cannot access the Icecrown adventure and maps until we receive the physical product in two weeks?!

It works now, I just had to delete broswer history in past 48 hours and working as intended for me using Chrome and my usual extensions

Even in a private browser window, I can't access the Icecrown Citadel content. The rest of the early access content is available. Hopefully a general fix for this is coming soon.

Despite redeeming the ICC Code from the physical books it is showing I have nothing in my library. When redeeming the code it sent me straight to purchase page of what I just bought.

I just got my pre-order today of the physical alt art book and the ICC Adventure pack, redeemed the code but when I try to look at it, it takes me to the store page. y licenses page says it' fully synced.

Not sure if this is a thing but before posting this, I read that the ICC content is locked behind Master tier sub until full public release? Is that true? and if so, I find that as a failure because it disincentivizes people from pre-ordering the map pack to play with their group early in a physical game like I had planned to. (my players prefer doing paper & pencil sessions still)

I am having the same issues as everyone else. I got to look at the book and it takes me to the marketplace. I have double checked and it shows everything synced up and I’m able to access the other book just not this one.

So is the ICC pack just not available until we get the physical book from the preorder?

Quote from Burchek >>

So is the ICC pack just not available until we get the physical book from the preorder?

It seems that way in the OP, but it does come off as a little confusing nonetheless:

"If you purchased Icecrown Citadel as part of the Collector's Edition Ultimate Bundle, the Ultimate Bundle, or physically from your FLGS, your redemption code for the DDB version of Icecrown Citadel will arrive with the delivery of your physical product."

Yea, confusing and dumb. I can understand access when you get the physical product from an online pre-order because they are shipped together, but people like myself getting them early from a local game store and being told you have to have a subscription to access early is such a kick in the face. 

Because I can't access and use something I physically bought to run with my group until the 17th unless I subscribe.

Quote from DarkWolf6 >>

Yea, confusing and dumb. I can understand access when you get the physical product from an online pre-order because they are shipped together, but people like myself getting them early from a local game store and being told you have to have a subscription to access early is such a kick in the face. 

Because I can't access and use something I physically bought to run with my group until the 17th unless I subscribe.

I understand the frustration (because that's quite a wait, you could try the 30 day free trial period for the next two weeks if that helps).

For this product, I think the bulk of the confusion (and I would guess the support tickets) is related to just how this specific module isn't available (I think...) with the rest of the Bundle when you pre-order it here (on D&DB). It's just a little confusing to have 2/3rds of the Bundle live/available immediately to Subscribers, but not this one.

I still can't view the Icecrown Citadel book, and have no option to resync my entitlements again: it just goes to the marketplace page from the table of contents. I've been trying since 11/3. It also does not work in a private browser window, on either Chrome or Firefox.

Quote from Sarigar >>

I still can't view the Icecrown Citadel book, and have no option to resync my entitlements again: it just goes to the marketplace page from the table of contents. I've been trying since 11/3. It also does not work in a private browser window, on either Chrome or Firefox.

What format did you purchase it in?

I got the Ultimate Bundle, as a Master tier subscriber. So I have digital access to the rest of the content, just not the ICC adventure.

Part of what we Master Tiers pay for is early release access.  This is completely unacceptable.  

Quote from Kermez122 >>

Part of what we Master Tiers pay for is early release access.  This is completely unacceptable.  

As much as I appreciate your zeal, maybe involve me a little less in it, lol. The "we" stuff is not a conversation I want to be lumped into.

Quote from spamandtuna >>

Quote from Sarigar >>

I got the Ultimate Bundle, as a Master tier subscriber. So I have digital access to the rest of the content, just not the ICC adventure.

 The physical product comes packaged with a code to unlock it here on D&D Beyond. You’ll need to redeem that code before it will work.

This

Quote from Kermez122 >>

Part of what we Master Tiers pay for is early release access.  This is completely unacceptable.  

 Yeah, I agree: if we pre-order product that is literally available in digital form on the date of early access, there is no reason for it not to be available to us.

I purchased my copy from my LGS today, still completely sealed. but when i opened and tried to redeem the code written on the paper the site tells me the codes already been redeemed! even though this copy was still completely sealed. I want my digital adventure.