You can call Dungeon Support and have any and all questions answered for a 20 minute timespan (Or Until the DM gets bored). The DM may answer any question they desire and are sometimes even forced to answer basic questions with yes or no, Eg: "Should I eat at all today?" "Yes." and so on (THE DM DOESN'T HAVE TO ANSWER IF THE QUESTION REVEALS TOO MUCH OF THE PLOT!). The spell enables the player who cast it to contact the DM and have a role-play bit where the player is talking to somebody on the other end who's a part of the "Dungeon Support" (D.S.)
You can make the call when assistance is required. Be it locked doors, riddles and rhymes, answers to a question, or just in need of help from the DM. (Creator's node: The DM has to be Dungeon Support and try his hardest to answer any questions the player who contacted him might have. try to play it off as a high level adventurer who finished their quest and now works in DS)
Note for the DM: Get creative with who's on the other side! It could be Kosa the Warmagic Wizard.. Maybe Nazgob da Rightchuss Orc, or even some of your own characters! not all D.S. operators are human. but! as a main rule of thumb- HAVE FUN WIT IT!
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