In addition to enabling content in the character builder, you might also want to try having him syncing his entitlements, and he can do so by clicking on the link in my signature.
Also make sure he is creating a character in the campaign. Content sharing does not work on characters outside of the campaign.
You can also have him try logging out and back in.
One thing you can try on your end is to disable and re-enable content sharing.
I've taken a look and not seeing any issues with that player accessing shared content. It may have been a caching delay or perhaps like GammaRay suggested, someone in the campaign may not have had their Entitlements in sync.
As the title says, I just started a new campaign, everyone but one player has access to my shared content.
Link to the campaign: https://www.dndbeyond.com/campaigns/2629305
Player in question is Dtrem.
Did he enable content in his character sheet at Home? If you are using Eberron or MTG you have to enable content.
In addition to enabling content in the character builder, you might also want to try having him syncing his entitlements, and he can do so by clicking on the link in my signature.
Also make sure he is creating a character in the campaign. Content sharing does not work on characters outside of the campaign.
You can also have him try logging out and back in.
One thing you can try on your end is to disable and re-enable content sharing.
Check Licenses and Resync Entitlements: < https://www.dndbeyond.com/account/licenses >
Running the Game by Matt Colville; Introduction: < https://www.youtube.com/watch?v=e-YZvLUXcR8 >
D&D with High School Students by Bill Allen; Season 1 Episode 1: < https://www.youtube.com/watch?v=52NJTUDokyk&t >
I've taken a look and not seeing any issues with that player accessing shared content. It may have been a caching delay or perhaps like GammaRay suggested, someone in the campaign may not have had their Entitlements in sync.
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