My players are having some issues with the character creator. One player doesn't see any shared content in the creator, while I can see (and add) all of it. In addition, the list of characters in campaign pop-up menu is different for all the characters - everyone sees a seemingly random selection of characters from the campaign (one sees all four, one sees three including themselves, one sees three not including themselves and one only sees two) and this has been the case for over a day now, so I don't think it's just cache issues.
All issues persist across browsers, devices and several countries
Go to https://www.dndbeyond.com/account Choose the Marketplace tab, and look under Account entitlements. If it says you need to sync, click on the sync button.
I the campaign, turn content sharing off and then back on again.
If there are still issues, have the players check their entitlements as above.
My players are having some issues with the character creator. One player doesn't see any shared content in the creator, while I can see (and add) all of it. In addition, the list of characters in campaign pop-up menu is different for all the characters - everyone sees a seemingly random selection of characters from the campaign (one sees all four, one sees three including themselves, one sees three not including themselves and one only sees two) and this has been the case for over a day now, so I don't think it's just cache issues.
All issues persist across browsers, devices and several countries
Go to https://www.dndbeyond.com/account Choose the Marketplace tab, and look under Account entitlements. If it says you need to sync, click on the sync button.
I the campaign, turn content sharing off and then back on again.
If there are still issues, have the players check their entitlements as above.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk