I ordered Tasha's Cauldron of everything in the DNDBeyond app on my phone through the play store but it doesn't show up in the available books. in my playstore history it shows up as payed and purchased. if i try to purchase it again it says that i already own it. does it take a while before it loads in the app or is there some problem with my purchase?
I ordered Tasha's Cauldron of everything in the DNDBeyond app on my phone through the play store but it doesn't show up in the available books. in my playstore history it shows up as payed and purchased. if i try to purchase it again it says that i already own it. does it take a while before it loads in the app or is there some problem with my purchase?
For purchase issues, you will need to raise a support request; as this purchase was made through Google Play (app purchases are through either Google or Apple, not through D&D Beyond directly), we would need to reach out to the appropriate app store to retrieve the transaction details.
When raising the ticket be sure to include your username, what book was purchased, and as it is a Google Play purchase, the Google Play Order number (on the emailed receipt from Google Play there will be an order number that starts with GPA).
At times, Google Play does pick up their failed transactions and automatically refund the purchase; if so, this is done on Google's side, we do not see this until we request the transaction with the Order Number provided.
I ordered Tasha's Cauldron of everything in the DNDBeyond app on my phone through the play store but it doesn't show up in the available books. in my playstore history it shows up as payed and purchased. if i try to purchase it again it says that i already own it. does it take a while before it loads in the app or is there some problem with my purchase?
For purchase issues, you will need to raise a support request; as this purchase was made through Google Play (app purchases are through either Google or Apple, not through D&D Beyond directly), we would need to reach out to the appropriate app store to retrieve the transaction details.
When raising the ticket be sure to include your username, what book was purchased, and as it is a Google Play purchase, the Google Play Order number (on the emailed receipt from Google Play there will be an order number that starts with GPA).
At times, Google Play does pick up their failed transactions and automatically refund the purchase; if so, this is done on Google's side, we do not see this until we request the transaction with the Order Number provided.
Site Rules & Guidelines || How to Tooltip || Contact Support || Changelog || Pricing FAQ || Homebrew FAQ
If you have questions/concerns, please Private Message me or another moderator.
Wary the wizard who focuses on homebrew, for he can create nightmares that you wouldn't even dream of