The problem I am having is I am unable to upgrade to the master tier from the hero tier. The credit card that is on file is old and canceled. When I try to upgrade I get the emails that i have upgraded , then I get an email saying unabel to upgrade because of bad card. I have tried to cancel my sub then go back and sub at master lv but it makes me restart my my previous sub first and then i have the same problem again. Please help me with this .
There have been a lot of issues with the subscription service that DDB uses. Your best option is to submit a support ticket via the Help Portal link at the bottom of the page. Please only submit one though because each extra ticket you submit will put you back in the cue (the tickets are grouped by account and resolved by most recent received)
You can also take a look over the subscription issue mega-thread linked here or pinned in the bugs and support forum.
The problem I am having is I am unable to upgrade to the master tier from the hero tier. The credit card that is on file is old and canceled. When I try to upgrade I get the emails that i have upgraded , then I get an email saying unabel to upgrade because of bad card. I have tried to cancel my sub then go back and sub at master lv but it makes me restart my my previous sub first and then i have the same problem again. Please help me with this .
There have been a lot of issues with the subscription service that DDB uses. Your best option is to submit a support ticket via the Help Portal link at the bottom of the page. Please only submit one though because each extra ticket you submit will put you back in the cue (the tickets are grouped by account and resolved by most recent received)
You can also take a look over the subscription issue mega-thread linked here or pinned in the bugs and support forum.
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