Hello, as of last week, I was triple charged for my Master Tier Subscription and I had contacted support through email with no answer or reply. Throughout waiting, I have been charged 3 more times additionally, in total of six, although only counted 4 times since my paypal that is connected to my debit and doesn't have enough balance for the fifth and sixth, but still counted on paypal. I don't know who to contact again, so any help would be appreciated, thank you
I also got charged thrice today for my Master Sub, I cancelled my subscription first so it won't get charged anymore until this gets sorted out. I also sent the ticket for this.
UPDATE!!! EVEN IF YOU CANCELLED THE SUBSCRIPTION, YOU WILL STILL GET CHARGED!
I got charged for the 4th time today and my debit card has insufficient funds!
I only got a canned answer of resubbing with a new card and there was no successful purchase on their end, even though I sent the reciepts from paypal...
I’ve had the same thing happen to me two months in a row. Nothing heard from wizards. Thankfully using PayPal they can dispute the charge for me. But this really is unacceptable from wizards of the coast.
I’ve had the same thing happen to me two months in a row. Nothing heard from wizards. Thankfully using PayPal they can dispute the charge for me. But this really is unacceptable from wizards of the coast.
Hi! I'm on the same boat right now with my Hero sub, could I ask how long it took for PayPal to refund you? Sucks to learn we're not the only ones experiencing this. :(
PayPal were pretty speedy, only 2 days after I sent the dispute. I will say also, if you’ve ben changed three times you need to dispute both extra charges individually on PayPal.
You all seem to be using PayPal so it could be worth considering that it could be an issue with PayPal not D&D Beyond.
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Hello, as of last week, I was triple charged for my Master Tier Subscription and I had contacted support through email with no answer or reply. Throughout waiting, I have been charged 3 more times additionally, in total of six, although only counted 4 times since my paypal that is connected to my debit and doesn't have enough balance for the fifth and sixth, but still counted on paypal. I don't know who to contact again, so any help would be appreciated, thank you
The best way to contact customer service is not through email, but through the customer support ticket system
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Oh I did, I mean they sent an automated email back to my email after sending the ticket , but I haven't gotten any reply/answer back on the issue
I also got charged thrice today for my Master Sub, I cancelled my subscription first so it won't get charged anymore until this gets sorted out. I also sent the ticket for this.
UPDATE!!! EVEN IF YOU CANCELLED THE SUBSCRIPTION, YOU WILL STILL GET CHARGED!
I got charged for the 4th time today and my debit card has insufficient funds!
Hello, have they gotten back to you?
Unfortunately no, have you?
Still nothing, it's been a week.
Still no news yet? I haven't gotten mine back yet
I only got a canned answer of resubbing with a new card and there was no successful purchase on their end, even though I sent the reciepts from paypal...
this just happened to me hoping it got fixed
I’ve had the same thing happen to me two months in a row. Nothing heard from wizards. Thankfully using PayPal they can dispute the charge for me. But this really is unacceptable from wizards of the coast.
Hi! I'm on the same boat right now with my Hero sub, could I ask how long it took for PayPal to refund you? Sucks to learn we're not the only ones experiencing this. :(
PayPal were pretty speedy, only 2 days after I sent the dispute. I will say also, if you’ve ben changed three times you need to dispute both extra charges individually on PayPal.
I had this happen as well. I was double-charged. Submitting a ticket. Not sure if anything will happen. Thanks for the PayPal tip!
You all seem to be using PayPal so it could be worth considering that it could be an issue with PayPal not D&D Beyond.
Click ✨ HERE ✨ For My Youtube Videos featuring Guides, Tips & Tricks for using D&D Beyond.
Need help with Homebrew? Check out ✨ this FAQ/Guide thread ✨ by IamSposta.
90% sure thats what it is
I'm not using PayPal. I'm using a regular CC. I was charged once in May and then again in July, so I'm like... How is that an annual fee?