Hey guys I was working on an encounter today and one of the monsters (Diseased variant for Giant Rat Swarm) is showing up as not owned. It is from The Hidden Shrine of Tamoachan which I own.
I have the same issue. Clicking the monster from the monster list opens the page where you can add the adventure to your shopping cart - but it also says "you already own this".
Even if I go to the book, then in the Random Encounters hover over the first one ( 1d3 swarms of rats (diseased, as giant rats) ) it tells me to buy the book....
Try clicking on your user name in the upper right of this page, clicking on "Account" then the Marketplace tab. Look at the account Entitlements section. Does it say you need to sync entitlements? If so, click the sync button.
Please let us know if that works or not, as one or twice there has been a bug on the marketplace backend, but out of sync entitlements is more common in my experience.
"Your entitlements data is in sync! You should have nothing to worry about, but contact our Support Team if you're having problems accessing your purchased content. "
Out of sync entitlements can cause some oddities, but you've both ruled it out now. Thank you for doing so. I would suggest you contact support (see link in Dakael's post above).
Hey guys I was working on an encounter today and one of the monsters (Diseased variant for Giant Rat Swarm) is showing up as not owned. It is from The Hidden Shrine of Tamoachan which I own.
I have the same issue. Clicking the monster from the monster list opens the page where you can add the adventure to your shopping cart - but it also says "you already own this".
Even if I go to the book, then in the Random Encounters hover over the first one ( 1d3 swarms of rats (diseased, as giant rats) ) it tells me to buy the book....
Try clicking on your user name in the upper right of this page, clicking on "Account" then the Marketplace tab. Look at the account Entitlements section. Does it say you need to sync entitlements? If so, click the sync button.
Please let us know if that works or not, as one or twice there has been a bug on the marketplace backend, but out of sync entitlements is more common in my experience.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
"Your entitlements data is in sync! You should have nothing to worry about, but contact our Support Team if you're having problems accessing your purchased content. "
My enitlements are in sync.
The issue is specifically with this one monster; opening other monsters from the same book is working fine.
Out of sync entitlements can cause some oddities, but you've both ruled it out now. Thank you for doing so. I would suggest you contact support (see link in Dakael's post above).
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk