So a little story I was working and during my break I bought the player handbook and went ahead and downloaded it on my phone. So I had a assumption that the purchase on my phone would "unlock" it to were I can see it on my laptop when i'm making a character or camp. I recently got back home and when to my computer and tried to look at the handbook and its giving me the purchase screen. I also tried to work on a character and got a error code when I wanted to clicked on a subclass. I am hoping this is a mistake or has to "connect the purchase" between devices. My google account and this account have already been connected prior the purchase.
So a little story I was working and during my break I bought the player handbook and went ahead and downloaded it on my phone. So I had a assumption that the purchase on my phone would "unlock" it to were I can see it on my laptop when i'm making a character or camp. I recently got back home and when to my computer and tried to look at the handbook and its giving me the purchase screen. I also tried to work on a character and got a error code when I wanted to clicked on a subclass. I am hoping this is a mistake or has to "connect the purchase" between devices. My google account and this account have already been connected prior the purchase.
Purchasing in one place should unlock it in both places, as long as you used the same account.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
You probably have 2 different accounts. Open a support ticket (link at bottom of page).
Hello FallenMechanic. As DxJxC suggests, any issue with purchases would be best directed through opening a ticket with Support. Thank you!