I pre-purchased the Explorer's guide to Wildemount, and can see the purchase in my purchase history, but when I try to open it it goes straight to the marketplace and shows that I haven't purchased it. It was order # 2138935. I also purchased the Sapphire Dragon stat block in the same purchase, and that is showing as content unlocked. I checked PayPal and was charged for both Explorer's guide to Wildemount & Sapphire Dragon content.
At the bottom of the page click on Contact Us to raise a support ticket, they'll be able to look into this for you.
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Click ✨ HERE ✨ For My Youtube Videos featuring Guides, Tips & Tricks for using D&D Beyond. Need help with Homebrew? Check out ✨ thisFAQ/Guide thread ✨ by IamSposta.
@DxJxC The first link works, but when I click on something in the index it redirects me to the market to purchase the sourcebook. The second link just redirects to the market.
Oh, and when I look at orders I see the order where I bought this with a discount, for order total of $22.24, but when I click on view it gives a "no results found" and only shows $ 0 for sub total and $1.63 for tax.
@DxJxC The first link works, but when I click on something in the index it redirects me to the market to purchase the sourcebook. The second link just redirects to the market.
Oh, and when I look at orders I see the order where I bought this with a discount, for order total of $22.24, but when I click on view it gives a "no results found" and only shows $ 0 for sub total and $1.63 for tax.
The order transaction tells us nothing. Scroll down to see current product licences.
@DxJxC The first link works, but when I click on something in the index it redirects me to the market to purchase the sourcebook. The second link just redirects to the market.
Oh, and when I look at orders I see the order where I bought this with a discount, for order total of $22.24, but when I click on view it gives a "no results found" and only shows $ 0 for sub total and $1.63 for tax.
The order transaction tells us nothing. Scroll down to see current product licences.
It's not listed, though my card was charged for it.
@DxJxC The first link works, but when I click on something in the index it redirects me to the market to purchase the sourcebook. The second link just redirects to the market.
Oh, and when I look at orders I see the order where I bought this with a discount, for order total of $22.24, but when I click on view it gives a "no results found" and only shows $ 0 for sub total and $1.63 for tax.
The order transaction tells us nothing. Scroll down to see current product licences.
It's not listed, though my card was charged for it.
Ok. Yeah, that is definitely a missing purchase (just wanted to make sure you didn't accidentally purchase something different). Support can fix that.
Rollback Post to RevisionRollBack
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I pre-purchased the Explorer's guide to Wildemount, and can see the purchase in my purchase history, but when I try to open it it goes straight to the marketplace and shows that I haven't purchased it. It was order # 2138935. I also purchased the Sapphire Dragon stat block in the same purchase, and that is showing as content unlocked. I checked PayPal and was charged for both Explorer's guide to Wildemount & Sapphire Dragon content.
At the bottom of the page click on Contact Us to raise a support ticket, they'll be able to look into this for you.
Click ✨ HERE ✨ For My Youtube Videos featuring Guides, Tips & Tricks for using D&D Beyond.
Need help with Homebrew? Check out ✨ this FAQ/Guide thread ✨ by IamSposta.
Do either of these links work?
This or this?
What does it say under your current product licences (SKU and type)?
@Cyb3rM1nd thanks, opened a ticket that way.
@DxJxC The first link works, but when I click on something in the index it redirects me to the market to purchase the sourcebook. The second link just redirects to the market.
Oh, and when I look at orders I see the order where I bought this with a discount, for order total of $22.24, but when I click on view it gives a "no results found" and only shows $ 0 for sub total and $1.63 for tax.
The order transaction tells us nothing. Scroll down to see current product licences.
It's not listed, though my card was charged for it.
Ok. Yeah, that is definitely a missing purchase (just wanted to make sure you didn't accidentally purchase something different). Support can fix that.