I can find variant aasimar in my list when testing character concept for a backup in case I lost my tiefling bard but I seem to have lost access to the Volo variants even though I've purchased them. Any ideas how to fix it? I've already tried to log out and back in but no effect.
Hello Austin, you're not alone! The team has put out a fix that should address this issue. Please check and see if your purchased subraces appear now, and if they don't try to logout and clear your cache, then check again.
If they still don't appear, please let us know!
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I can find variant aasimar in my list when testing character concept for a backup in case I lost my tiefling bard but I seem to have lost access to the Volo variants even though I've purchased them. Any ideas how to fix it? I've already tried to log out and back in but no effect.
Contact support. I've seen some similar reports recently, and that's been the advice the moderators have given.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
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Hello Austin, you're not alone! The team has put out a fix that should address this issue. Please check and see if your purchased subraces appear now, and if they don't try to logout and clear your cache, then check again.
If they still don't appear, please let us know!