I have just made another purchase of the digital content books on the site. Planescape: Adventures in the Multiverse, Adventure Atlas: The Morturary, Monstrous Compendium Volume 4: Eldraine Creatures as well as the pre-order of Vecna's new adventure.
However, despite the site recognizing my purchase, I cannot open these items. It's expected to not be able to open Vecna - obviously, it's a freaking pre-order - but I can't open the other books which are already released! I've refreshed, closed out my internet browser and re-opened, etc... Yet all I get when I try to go inside these books, is the contents page, and when I click anything in the contents to look at, I get taken to the order page as if I didn't own the book! The order page then tells me "You already own this content!" so it's not an error there... and it is ONLY happening on the most recent order.
Now, I've never pre-ordered anything here before, so I'm wondering if your system has somehow ****ed up and made not only Vecna's new adventure not open for me until that releases, but perhaps also made every other part of the order not available until that date.
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I have just made another purchase of the digital content books on the site. Planescape: Adventures in the Multiverse, Adventure Atlas: The Morturary, Monstrous Compendium Volume 4: Eldraine Creatures as well as the pre-order of Vecna's new adventure.
However, despite the site recognizing my purchase, I cannot open these items. It's expected to not be able to open Vecna - obviously, it's a freaking pre-order - but I can't open the other books which are already released! I've refreshed, closed out my internet browser and re-opened, etc... Yet all I get when I try to go inside these books, is the contents page, and when I click anything in the contents to look at, I get taken to the order page as if I didn't own the book! The order page then tells me "You already own this content!" so it's not an error there... and it is ONLY happening on the most recent order.
Now, I've never pre-ordered anything here before, so I'm wondering if your system has somehow ****ed up and made not only Vecna's new adventure not open for me until that releases, but perhaps also made every other part of the order not available until that date.